Field Service Engineer (M/W)

Position Summary

Steris is a leading global provider of products and services that support patient care with an emphasis on infection prevention. They help their customers create a healthier and safer world by providing innovative healthcare, life sciences and dental products and services.
Steris offers Customers a unique mix of innovative capital equipment products, such as sterilizers and washers, surgical tables, lights and equipment management systems and connectivity solutions such as operating room integration; consumable products such as detergents and gastrointestinal endoscopy accessories, dental instruments and other products; services, including equipment installation and maintenance, microbial reduction of medical devices, instrument and scope repair solutions, laboratory services and off-site reprocessing.

Duties

The duties of the Field Service Engineer are:

• Performing technical service, both preventative and break fix repair 
• Leading installation projects of new equipment combined with correct documentation and on-site instruction of hospital staffing, both users and technical staff, in collaboration with the team
• Maintaining Field Service inventory of replacement parts. Return defective material in a timely manner, and order replacements in accordance with company policy
• Performing E-mail, telephone and remote support for customers if needed
• Providing feedback on equipment performance and service processes 
• Ensuring a superior level of customer satisfaction with regards to after sales support
• Performing other duties as assigned

The position is field based, with a minimal monthly visit to the office in Maastricht Airport

Required Experience

Technical education (Electronics, Mechanics, Instrumentation) or a proven Track Record on either one of the areas
Minimum 3-year experience in a similar job in medical device industry
Excellent communicative skills in Dutch and English. French is an advantage
Solid computer (MS Office) and networking skills to effectively use Windows based software
Well organized, able to work independently, attention to detail, team player