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Careers that Impact Customer Care, Worldwide
The Global Services team delivers end-to-end installation, maintenance, repair, and support services that help our Customers by minimizing downtime, ensuring regulatory compliance, and supporting infection prevention. Services include technical support, on-site service, preventative maintenance, and digital diagnostics of healthcare, medical device, and life science equipment.
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Equipment Service and Procedural Technician
Equipment and Procedural Service Technicians are Customer-facing, field-based roles responsible for maintaining, troubleshooting, and repairing medical and surgical equipment. Technicians work independently as trusted advisors to serve our Customers with hands-on technical expertise and service. They play a key role in ensuring the safe, reliable operation of critical equipment for the Customers who depend on it.
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Installation & Integration Technician
Installation and Integration Technicians are Customer-facing, field-based roles that support Customers by installing, configuring, and testing critical equipment, including sterilizers, lights, booms, and integrated operating room systems. Technicians work in conjunction with project managers to ensure equipment is properly placed, connected, and fully operational while meeting strict safety requirements.
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Repair Technician
Our Repair Technicians maintain, repair, and troubleshoot a wide variety of surgical instruments and devices for Customers. Technicians perform these crucial services with a strong focus on quality and precision, in the field or onsite at one of our facilities. By ensuring the optimal functioning of these essential devices, Repair Technicians support our Customers.
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Field Service Engineer
Field Service Engineers provide consultative technical support at all levels of the organization, as well as development and implementation of process improvement initiatives. Field Service Engineers drive activity across the service organization using clear communication and data-driven justification. Their expertise ensures reliability, safety, and uptime for Customers while reinforcing trusted partnerships and supporting our commitment to excellence across all businesses.
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Specialty Services Technician
Specialty Services Technicians serve as trusted advisors to our Customers, providing onsite cleaning services and maintenance of large hospital sterilizer equipment in hospitals and similar environments. This role combines hands-on technical work, safe chemical handling, and proactive communication to ensure the strict safety performance of critical sterilization technology.
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Service Leader
STERIS Service Leaders drive a Customer-first culture to deliver strong business, financial, and patient outcomes. They build and develop high-performing teams both on-site and in the field; work cross-functionally to create cohesive service offerings; and ensure operational excellence, safety, and compliance. These roles balance strategic execution, talent development, and continuous improvement to support long-term success for our Customers and STERIS as an organization.
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