Account Manager 客户经理 （感控医疗设备）

Summary 岗位概述

STERIS China is looking to hire an Account Manager in Shenzhen, Guangdong. You will achieve company sales and profit objectives in the assigned sales territories. Build up network of dealers and sub-dealers. Engage with good potential dealers and develop them having the ability to market our product and achieve sales target in a short time period. 

Motivate the existing dealers and distributors to boost business, sell new products to VIP account or via dealers, facilitate dealers to sell STERIS products to Healthcare customers and manage the whole sales process to ensure the smooth business flow within assigned sales territory.

Establish and maintain solid relationship with local KOL/VIP. Ensure high customer satisfaction and maintain sound relationship with dealers through correspondence and/or personal contact. Provide timely reporting of weekly and monthly events.

STERIS中国正在广东深圳招聘一名客户经理。在指定区域内，达成公司销售和利润指标，建立经销商及二级经销商网络，维护并培养有潜力的经销商，使之短期内能够做产品营销并且达成销售指标。

激励现有经销商大力拓展业务，向关键客户推销新产品，推进经销商向医院推售STERIS产品，管理整个销售流程以确保在指定销售区域内业务顺利开展。

建立并维护区域内专家及大客户的良好关系，确保客户满意度，通过日常交流和保持和经销商良好的关系。及时提供每周及月度报告。
 

Essential Job Functions 岗位职责

• Achieve assigned quarterly and yearly sales revenue in the assigned sales territories through the management of dealers / distributors. Support dealers by products training, technical/academic solution for customers’ complaint. Facilitate dealers/distributor to sell STERIS products to end-users. Monitor all the business process to ensure the smooth business flow, especially for VIP hospitals and customers. Manage time, travel, and sales activities to maximize effectiveness on a monthly basis.

在指定销售区域内，通过代理商管理达成季度及年度的销售指标。支持代理商，包括提供产品培训，提供技术/学术方案解决客户投诉。推进代理商销售STERIS产品给用户。监督所有销售流程以确保业务正常进行，特别是关键医院客户。有效管理每月的时间、差旅和销售活动。

• Maintain sound dealer relationship through timely responses to dealer inquires via accurate and timely communication. Evaluate non-routine complaints from customers and dealers, find out the cause of the complaint and take appropriate action to ensure the problems to be corrected and never recur any more.  Assist in recruiting distributors within the territory and developing distributor sales force through the use of programs / information communications, as well as group training sessions.  Work closely with the STERIS dealers / distributors and STERIS management in developing ideas and programs to deal with changing market environment.

通过及时响应代理商的疑问并妥善沟通，维护良好的代理商关系。 处理非常规的客户及代理商投诉，找到投诉的原因并且采取正确的措施以确保问题得以纠正，且不再重复。在区域内协助招募、发展经销商，通过项目、信息交流及培训等。和STERIS代理商及STERIS管理层紧密合作，提出适用于市场变化的方案和策略。

• Ensure maximum customer support is provided by STERIS distributors within the Territory through daily sales management.

在指定区域内，通过日常销售管理，最大程度确保STERIS经销商对客户的支持。

• Collect the competitor information and market demand trend, working with Key Opinion leader in the industry and build up a legitimate and professional relationship to KOL and VIP customers, participating in the local congress or medical show along with dealers to promote STERIS products and branding.

收集竞争对手信息及市场需求的趋势。和业内专家合作，和专家及关键客户建立合法且专业的关系。和代理商一起参与地区论坛或展会宣传STERIS产品和品牌。

• Responsible for timely, accurate reporting of weekly and monthly sales and marketing  measurements reports, including but not limited in forecasts.

负责及时准确的递交每周/每月销售和市场报告，包括但不限于销售预测。

• Comply with the spirit and letter of laws, government regulations and company policies including Foreign Corrupt Practices Act. His/her attitude and behavior reinforce company policies and programs by exhibiting and expecting the highest standards of performance and professional conduct. Undertake and define a program of self-development.

遵守法律、法规及公司规章制度，包括反腐败法。工作态度和行为要符合公司规章制度，保持高水平的绩效表现及专业水平，持续自我提高和发展。

• Handle other duties and responsibilities as are periodically assigned or requested.

履行被公司指派的其他职责。

Key Requirements 关键要求

• Bachelor or college’s degree or above

本科或大专学历。

• Minimum 5 years documented technical sales and dealer management experience in the pharmaceutical / biotech / research industry; prior regional related sales experience preferred.

五年以上医药/ 生物科技行业技术型销售以及代理商管理经验。有相关区域销售经验者优先。

• Experience in Infection Control, Operating Room or Central Sterile Services Department is preferred.

有感控、手术室或供应室销售经验者优先。

• Be able to read, write and speak English and Mandarin Chinese.

能够读、写、说英语和中文。

• High degree of interpersonal skills and have good sales track record.

优秀的人际交往能力和销售历史记录。

• Demonstrate ability to work independently and manage own time effectively.

良好的工作态度。积极主动，客户服务意识强。

• Good working attitude. Positive, proactive and customer service manner with externally and internally.

独立处理工作，有效管理自己的工作时间。

• Excellent communication, presentation and negotiation skills.

优秀的沟通、表达和谈判能力。

• A good team-player.

良好的团队合作精神。

• Result oriented.

结果导向。

• Leadership potential.

有领导潜质。

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