Associate Project Manager

Position Summary

Responsible for the project management, performance and successful outcome of Mobile Sterile Processing Department projects across North America.  Is responsible for the quality, timeliness and financial objectives in addition to positive Customer satisfaction for multiple Mobile SPD projects at any given time. This individual will represent STERIS Corporation and its interests in jobsite decisions affecting daily operations and the future of STERIS projects.

This role requires up to 60% nationwide overnight travel.

More information about STERIS Mobile Sterile Processing at: Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS

Duties

CUSTOMER FOCUS

• Work to maintain and increase Customer satisfaction
• Aid in the site planning and overall execution of commissioning and decommissioning activities in conjunction with Mobile Solutions Installation Specialist (Field Service) team.
• Resolve commissioning and decommission site issues.
• Aid in continuous improvement projects and initiatives
• Successfully manage the relationship with the Customer and all stakeholders
• Communicate with Customers on a biweekly, monthly, quarterly basis to support projects
• Conducts customer closeout and satisfaction surveys

FINANCIAL DUTIES

• Meets financial objectives by forecasting requirements per job and tracks financial objectives.  Reports findings to leadership
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Ensure that all projects are within scope and within budget
• Manage purchase orders and receipts to support projects.

Duties - cont'd

OPERATIONAL DUTIES

• Work directly with leadership, product managers, sales, implementation and service coordinating all aspects of project installation from contract execution through Customer handoff and project closeout.
• Assist in the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
• Coordinate, plan and execute the commission and decommission process.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and Customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Develop a detailed project plan and playbook to monitor and track project progress
• Create and maintain comprehensive project documentation
• Measure project performance using appropriate tools and techniques and report and escalate to management as needed
• Perform risk management to minimize project risks

Duties - cont'd

• Shares and clarifies Mobile SPD documentation in conjunction with Mobile Solutions leadership and the Product Manager to Customers, Architects and Engineers.
• Routinely walks job sites and attends progress and coordination meetings to ensure success.
• Proactively evaluates potential problems on the job and initiates action to limit negative outcomes. 
• Uses negotiation skills to consistently resolve disputes without the need for escalation.
• Works with STERIS Professional Services to schedule onsite assessments
• Organizes and leads internal and external kickoff calls with STERIS Service Technicians, District Service Managers and Professional Services and clients to support projects
• Work with Product Manager, Sales and Service to procure items/services to support projects.
• Coordinates logistics with approved specialty trucking companies for delivery and pick up of Mobile Solutions fleet assets
• Works with internal teams to obtain commissioning and decommissioning sign off documents.

Duties cont'd

• Coordinate, establish and maintain relationships with internal resources and third parties/vendors for project execution
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation by working with Mobile Solutions Installation Manager and associated teams.
• Actively manages meeting minutes, project issue lists and trackers.
• Enhances department and organization reputation by accepting ownership for and accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Work with Mobile Solutions Team to coordinate/schedule preventative maintenance activities with Customers.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Education Degree

Required Experience

1. Bachelor’s degree or High school diploma with 10 years of experience in construction/field service/project management sector required
2. Strong working knowledge of Microsoft Office.
3. PMP certification is a plus.
4. Experience with Siebel a plus.
5. Familiarity with healthcare/SPD a plus.

Skills

1. Ability to lead and influence a cross functional team and operate in a highly complex environment.
2. Strong analytical and problem-solving capabilities.  Must be able to improvise in Customer situations to a successful resolution.
3. Excellent communication skills; written, verbal and presentation.
4. Must possess a strong personal presence.
5. Ability to handle multiple demands from many people and prioritize effectively
6. Ability to stay calm in all circumstances and always demonstrate a "can do" attitude.  Finds opportunity in difficulties.
7. Excellent client-facing and internal communication skills.
8. Excellent written and verbal communication skills.
9. Solid organizational skills including attention to detail and multi-tasking skills.