Job Title:  Manager, Project Installation

Position Summary

This position is responsible for leading Installation for assigned territory, providing project management and installation services. Directly responsible for a team of approximately 2-5 direct reports. Responsible for the financial performance of major and/or multiple construction and retrofit projects.  Develops and trains employees and subcontractors.  Responsible for the quality of the installation and customer satisfaction.  Represents STERIS Corporation and its interests in job-site decisions affecting daily operations.  Responsibilities include delivering installations and ensuring Customer satisfaction with STERIS throughout the process, from pre-installation through start up. 

Duties

1. Directly manages and develops Installation team members. Owns talent management and talent acquisition to ensure Customer business expectations are met.
2. Plans, organizes, directs and controls all costs of installation and subcontracting for assigned projects.  Coordinates resources to ensure timely and cost-effective installation and completion of assigned projects.
3. Verifies with customer that expectations will be met or exceeded through execution of plan.
4. Maintains allocation of costs to financial reporting systems.  Effectively communicates financial and physical project status to management. Manages and provides documentation for the project management file including correspondence, requests for information and timelines.  Produces high quality communications adhering to company standards.
5. Provides detailed scope of work and instructions to installers and subcontractors.  Verifies understanding of project expectations.  Ensures appropriate product training is available / implemented for skill gaps within in-house or subcontractor staff to enable proper installation of STERIS product.
6. Routinely walks job site and attends progress and coordination meetings to ensure quality installation of product.  Proactively evaluates potential problems on the job and initiates action to limit negative outcomes.  Uses negotiation skills to consistently resolve disputes without the need for escalation.

Duties - cont'd

1. Provides estimates or negotiates work outside original scope. Reviews customer’s systems during installation and if needed points out opportunities for improvement resulting in value-added change orders.  Pursues, secures and closes change-orders for equitable adjustments to contracts.
2. Coordinates equipment start-up by Field Service Representative in conjunction with District Service Manager.  Notifies Sales Representative of equipment readiness for customer in-service training.  Ensures job completion documentation is completed and seamless transition to service is achieved.
3. Develops and maintains viable relationships with customers, consultants, prime contractors, subcontractors and trade personnel.  Communicates with architects, equipment planners, and consultants for the purpose of influencing equipment recommendations and specifications relative to installation.
4. Develops close working relationships with Federal, State, and Local code enforcement officials for the purpose of defining installation requirements for all company equipment. Holds licenses as necessary to support installation of equipment.
5. Provide feedback to Sales, Service, Marketing and Manufacturing relative to product and/or process quality issues.

Required Experience

• Associates Degree in Engineering or Construction Management and 2 years related project management skills and experience.  STERIS field experience preferred.
• In lieu of degree 6 years’ experience in construction project management.   

Skills

1. Prior experience of direct people management experience in a virtual setting is preferred.
2. Experience driving process improvements, familiar with Six Sigma or Lean principles.
3. Strong problem solver. Exceptional analytical skills, including the ability to analyze data, draw conclusions, and develop recommendations.
4. Strong project management skills and a track record of on-time delivery.
5. Exceptional interpersonal skills, including communication, networking, relationship-building, negotiation, and building influence.
6. Executive presence; ability to interact and influence executive level hospital groups in presentations, issue resolution, etc.
7. Demonstrated financial acumen with the ability to develop and analyze financial data.
8. Comfortable in a fast paced, and fluid environment.
9. Creative and strategic thinker who enjoys brainstorming with colleagues and partners.
10. Acts as a team player.
11. Computer skills – experience with Microsoft applications, project management tools, internet, intranet, and business reporting tools