Vice President, Customer Success and Sales Development
Mentor, OH, US, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
STERIS is seeking a legendary leader to join our Healthcare division as Vice President, Customer Success and Sales Development. This is a rare opportunity to shape the future of how a $600MM+ global business unit connects with, serves, and grows its customer base — spanning the Americas, EMEA, and APAC.
Reporting to the Vice President of Customer & Sales Operations, you will own and drive a customer operations ecosystem of approximately 250 associates, orchestrating everything from omnichannel order management and intelligent automation to sales development and strategic enterprise project management. If you're passionate about transforming customer experience through technology, operational excellence, and inspired leadership — this is your stage.
What You'll Do As a VP, Customer Success & Sales Development
- You'll lead a multifaceted organization and drive outcomes that matter — both for customers and for STERIS's bottom line.
- Set and execute strategic direction across Customer Care, Order Management, Sales Development, Intelligent Automation, and Business Process & Learning Experience.
- Own the technology vision for a highly scalable, agile customer ops platform, leveraging intelligent automation and robotic process automation to redefine how we serve our customers.
- Lead all aspects of talent: hiring, onboarding, development, succession planning, and workforce management across a global, 250-person team.
- Champion Customer-centric thinking enterprise-wide, collaborating cross-functionally with Marketing, Sales, Finance, Quality, Regulatory, and Country Managing Directors.
- Drive measurable outcomes — speed to service, order accuracy, satisfaction scores, revenue enablement — through rigorous performance management and continuous improvement.
- Serve as a member of the Intelligent Automation Center of Excellence (COE), influencing automation strategy across business units.
- Build and scale sales project management and implementation processes that unlock new revenue for strategic customers.
- Partner with senior leaders to solve complex customer challenges across capital equipment, consumables, services, and software offerings.
The Experience, Skills and Abilities Needed
Required Experience:
- 15+ years of operational leadership with progressively increasing responsibility, including Director-level experience and a demonstrated track record of customer excellence.
- 15+ years of customer service / call center management experience (enterprise-scale preferred).
- 10+ years of global business experience — EMEA background strongly preferred; Americas regional experience also considered.
- 5+ years in sales or inside sales — with hands-on understanding of how customer operations drives revenue outcomes.
Education:
- Bachelor's degree required, advanced degree a plus.
Skills & Competencies That Set You Apart:
- Deep expertise in contact center operations, omnichannel customer engagement, and order management ecosystems.
- Experience leading intelligent automation or RPA initiatives in a large-scale operations environment.
- Proven ability to manage large budgets and demonstrate ROI on operational investments.
- Strong executive presence with the ability to influence across C-suite and global stakeholders.
- A genuine belief that exceptional customer experience is a strategic growth driver — not just a cost center.
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued educations programs
- Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is $195,000 - $225,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
Infection Control, Executive, VP, Inside Sales, Healthcare, Customer Service, Management, Sales