Switchboard & Facilities Coordinator

Position Summary

The Switchboard & Facilities Coordiantor is the first STERIS representative that anyone who calls STERIS Corporation has direct contact with. In this role, they must represent the company in a professional and courteous manner. The incumbent will maintain proper telephone etiquette and transfer calls to the appropriate employees and/or departments. This position requires additional duties from time to time as needed. Must be a team player. Provide administrative technical security functions for various designated tasks including Global Records Retention, Facilities Maintenance coordination and technical department information sharing.

Monday - Friday, onsite at our US HQ in Mentor OH

This position may require additional or special hours based on scheduled events.

What You'll Do as a Switchboard & Facilities Coordinator

• Answers all incoming calls and directs them to the proper party following procedures prescribed by management.
• Forward to proper parties confidential, emergency, and special calls related to OSHA, FDA, EPA and law enforcement.
• Takes messages when party or secretary does not answer phone and forwards message as soon as a person is available.
• Gives directions and instructions to people traveling to STERIS facility
• Assist with coordination of corporate Contact Phone List for all of the Mentor facilities and multiple other locations.
• Provide support/ relief to the CSC Lobby Coordinator;
  
  

• • Greet and register visitors (utilizing our visitor management system) and advise appropriate employee of Customers, visitors and contractor’s arrival.
  • Provide safety awareness briefing to incoming Customers, visitors and contractors through the safety video, evacuation procedures and briefing materials.
  • Brief Customers and visitors regarding the corporation’s Visitor and Contractor Policies, Facility & Safety awareness.
  • Ensure the entire lobby area is always organized, neat and efficient.
  • Support as needed, visitor coordination tasks for the Customer Solutions Center
    
    
• Assist with onboarding activities at the Mentor Campus, including badge creation in System Galaxy, access control setup, and seating management workflows in Eptura
• Assist with integration of new business phone systems
• Provide administrative and coordinator assistance to Global Facilities and Real Estate, and Customer Solutions Center employees. This would include proficiency with Microsoft Office Word, PowerPoint, Excel, applications.
• Manage and owns the global associate directory
• First Response emergency call coordination for all of Mentor Campus
• Complete Special mail routing coordination for new acquisitions
• Support the STERIS records management standards for our businesses and functional groups, as well Associates.
• Support and coordinate the Evacuation Accountability Documentation.
• Organizes and maintains miscellaneous department files, prepares correspondence, reports, various databases and spreadsheets, ensuring confidentiality at all times.
• Supports Corporate or facility functions and events to improve overall Customer experience.
• Support and coordinate data and information with shared management duties for Global Records Retention under Global Facilities and Real Estate.
• Assist with coordination of corporate Contact Phone List for all of the Mentor facilities and multiple other locations.
• Assists with publishing and management of Global Facilities & Real Estate data and content creation for documentation and storage on share drives and internal STERIS Global Facilities and Real Estate intranetor Teams site.
• Assist with utility service management, including service coordination, addressing disruptions and maintaining accurate documentation across all sites.
• Performs other various coordination duties as assigned by manager

The Experience, Skills and Abilities Needed

Required:

• High school diploma or GED is required
• 3+ years of customer service experience is required

Other:

• Excellent written and verbal communication skills
• Excellent problem solving skills and judgment.
• A self starter and ability to managing numerous tasks at the same time independently.
• Strong organization and planning skills as well as attention to detail
• Ability to adapt quickly to changing schedules, needs and requirements of CSC Customers, guests, and contractors.
• Demonstrates a professional and positive approach in all interactions (Customers, employees, vendors suppliers)
• Understands, enjoys and is comfortable and confident working with various types of technology – including Microsoft Integration, IT Platforms and security equipment.
• Strong skills in Microsoft Excel, Word and PowerPoint.
• Strong sense for fiscal responsibility.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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