Job Title:  Software Implementation Specialist

Req ID:  43943
Job Category:  Clinical Support, Operations & Education

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Implementation Specialist provides on-site execution of STERIS Software Implementations.  The Implementation Specialist works directly with the Implementation Project Manager who is leading the implementation project to understand the goals, needs, and expectations of the Customer and the visit and delivers on-site training and support of the software go-live in order to meet the objectives of the visit.  


-Learns the assigned software applications, modules, interfaces, and other material required to a level of expertise that will allow the Implementation Specialist to effectively train Customer team members (staff and management) on all of the system’s capabilities.  Continues to maintain and build their knowledge over time, including learning new capabilities when updates to the software, modules, interfaces, etc., are released.

•    Learns how to configure, test, and troubleshoot the typical hardware devices that Customers use with the software that is being implemented.  This will commonly include PCs, label printers, plain paper printers, barcode scanners, and flatbed document scanners.
•    Once assigned to participate in a visit, meets with the Implementation Project Manager leading the implementation project to understand the purposes and agenda for the visit to ensure that the Implementation Specialist arrives for the visit at the correct time and location, and prepared to deliver the training that is required.
•    After learning the requirements of the visit, makes travel arrangements according to applicable travel policies.  Also, ensures that all Customer vendor credentialing requirements are satisfied well in advance of the start of the visit.  Consults with the Implementation Project Manager leading the implementation project in case of any questions able to perform troubleshooting.
•    If possible, participates in at least one project status call with the Customer, led by the Implementation Project Manager, prior to the visit.
•    While on-site, leads group and/or individual in-services to train Customer team members on the use of the software, modules, interfaces, etc., as directed by the Implementation Project Manager.
•    While on-site, and after team members have participated in in-services, observes team member usage of the system to identify team members who have not yet developed proficiency with the system.  Engages with these team members, coaching them on effective use of the system and asking questions to confirm their understanding of how to properly use the system.
•    While on-site, engages with Customer leadership present during the Implementation Specialist’s time on-site to inquire/confirm about specific training needs (e.g., system capabilities, training for specific team members) and provide any requested training.  Confirms with the Implementation Project Manager if any requests appear to be in conflict with previous understanding gained from the Implementation Project Manager.
•    While on-site, assists with troubleshooting of problems identified during the visit.  These may include hardware, software, or data problems.  Engages with others as needed for assistance with troubleshooting; this may include other on-site STERIS team members, STERIS Technical Support staff, other STERIS team members who are not on-site, and/or Customer technical resources or Subject Matter Experts as applicable.  Reports problems, whether resolved or not, to the Implementation Project Manager who is leading the implementation project.
•    Submits all expenses according to applicable policies.
•    Available for extensive travel.  During implementation visits, will work 100% at client locations.
•    Makes recommendations to continually improve implementation and training tools and procedures.
•    Other duties as assigned. 

Required Experience

•    Bachelors Degree required
•    Must have Customer relations experience
•    Must have software training experience
•    Experience in IT/Software, networking and hardware configuration preferred
•    Knowledge of Tracking software and associated hardware peripherals
•    Healthcare Sterile Processing and/or Perioperative experience preferred.
•    Must demonstrate excellent written and oral communication skills
•    Must demonstrate PC skills including MS Excel and Word
•    Must demonstrate good technical troubleshooting skills



 Pay range for this opportunity is $58,250.00 - $81,637.50. This position is eligible for bonus participation.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.


If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.


The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  43943
Job Category:  Clinical Support, Operations & Education

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Testing, Infection Control, Implementation Manager, Sterile Processing, Technical Support, Technology, Healthcare