Region Specialist

Position Summary

The Region Specialist is responsible for driving and managing the operational functions of the assigned region’s consumable, capital, and service parts business handled by Dealer Partners. This role works in close partnership with Dealers, Sales, and Operations teams to ensure the timely and efficient execution of orders. In addition, the Region Specialist provides support to STERIS entities and subsidiaries in administrative and transactional processes for all regional sales offices within the assigned Area.

The position is responsible for completing all projects accurately, on time, and in full compliance with regulatory requirements as well as contractual terms and conditions. The Region Specialist reports directly to the Manager while collaborating closely with the Operations Team on projects and order management activities. Furthermore, this role is responsible for making Region Sales Support decisions in the absence of the Manager and works closely with sales teams across assigned regions to ensure alignment with key business priorities.

**This is a remote position. Qualified candidates must currently be located in the Continental U.S. with a preference for Eastern and Central time zones.

What You'll Do as a Region Specialist

• STERIS liaison for Region business
• Develops and maintains business relationship with Customers and Dealers while providing excellent Customer Service
• Works in partnership with Dealers primarily through email
• Professionally responds to price quotes, product questions and issues, and all other Region inquiries.
• Manages consumable, capital, and service parts order backlog of business.
• Measures, reviews, and gathers data on the performance of order management and logistics.
• Assigns business tasks to responsible supporting functions.
• Coordinate tasks among Dealers, Sales, Planning, Manufacturing, Traffic, Credit and Regulatory and follows up to ensure deadlines are met.
• Coordinates product shipment from various plant and vendor locations to designated delivery point.
• Responsible for financial decisions with authority for expediting and consolidation costs.
• Facilitates Dealer commission through collaboration with Finance and Sales to guarantee Dealer commissions are accrued accurately and with Credit and Accounts Payable to ensure proper payment of commissions.
• Provides feedback and project updates to the Manager and Operations Team on a regular basis.
• Investigate product complaints and work with Regulatory to ensure timely action and resolution.
• Work with Regulatory, Dealers and Sales to facilitate registration of STERIS products in Region.
• 10% travel expected to develop Dealer relationships.

The Experience, Skills and Abilities Needed

Required: 

• Bachelor’s degree in international business or business discipline required
• 2 to 4 years business experience with direct contact with Customers, Vendors and Sales
• 2 years international business experience
• 1 to 2 years project management experience

Preferred: 

• Bilingual English and Spanish
• Role is listed as remote with a preference for the candidate to reside in the EST time zone

Other: 

• Strong decision-making skills recognize the effects of choices on both the customer and the company.
• Ability to lead and influence a cross-functional team and operate in a highly complex environment.
• Strong analytical and problem-solving capabilities
• Excellent communication skills – written, verbal and presentation.
• Ability to handle multiple demands from many people and prioritize effectively.
• Ability to maintain composure under pressure and demonstrate a “can do” attitude.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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