Job Title:  Inside Sales Representative (Mentor, OH) Hybrid Role

Req ID:  44617
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

How You Will Make a Difference:

The Inside Sales Representative is responsible to drive sales in Healthcare facilities in the United States and/or Canada.  This position is part of the sales revenue channel for STERIS. The primary responsibility is promoting STERIS products, providing solutions, and building relationships with Customers within a defined territory, region or product line via phone, email and eCommerce. This position calls on Healthcare Customers in the North America markets. The portfolio of products may include capital equipment, accessories and consumables for STERIS Infection Prevention Technologies or Surgical Solutions Divisions depending on the needs of the business. This role can provide an opportunity for a career path to an outside sales Account Manager position. 

**This role is a Hybrid opportunity - it will require the candidate to be available to go onsite to Mentor, OH**

What You Will Do:

•    Achieves revenue and gross margin objectives. Maintains a minimum of 85% of plan YTD.
•    Establishes routine call patterns for contacting existing and prospective Customers by telephone and other means to generate sales for all Healthcare products and services.  Also will provide Customers early notification of new products and process enhancements coming into the market. 
•    Responsible for product trials and sampling; however, may need to work in conjunction with field Account Managers to schedule product trials if Customer requests a sales representative on-site or needs in-servicing.
•    Prepares quotations for Customers that are consistent with all established guidelines for Healthcare facilities that are members of national chains (e.g. USPI, SCA) or members of GPOs (e.g. Premier, HealthTrust).
•    Probes to fully uncover and understand Customer needs, objectives and goals and effectively matches our products, services and technologies to assist in solving Customer issues.
•    Effectively communicates the strengths and competitive advantages of STERIS products, services and technologies and how the application of these can assist the Customer in meeting their objectives.  Uses current available tools to provide a total solution to the Customer to ensure their capital and consumable needs are met.
•    Responsibility includes staying up-to-date on emerging trends affecting Hospitals, Ambulatory Surgical Centers, GI Facilities and Critical Access Hospitals with Sales and Marketing leaders to ensure that STERIS’s response is out in front of competitor’s responses.
•    Assures pricing/margin offerings to Customers are consistently within the guidelines established, while assuring our pricing integrity within our GPO groups, GSA and within our Healthcare indexing groups (MDBuyline, ECRI).
•    Documents call reports in Sales Connection database. Accesses, updates, and maintains Customer computer database and record keeping systems for individual accounts.  May also require set-up and maintenance of manual files.  
•    Consistently acts in a manner that meets or exceeds Customer expectations while considering the reasonableness of request and fairness to STERIS.
•    Establishes and maintains ongoing relationships and communications with the field and corporate support departments such as Customer Operations, eCommerce, Distribution, etc.

What You Will Need:

•     Bachelor's Degree required
•    Minimum of 2 years' experience in outside or inside sales
•    Outlook, Excel, Word, PowerPoint – Office based programs
•    Strong decision-making skills; understands how decisions impact the Customer and the company
•    Strong analytic skills (data gathering, analysis, and recommendation development)
•    Must demonstrate a high level of professionalism and integrity
•    Excellent communication skills – written, verbal and presentation
•    Ability to handle multiple demands from many people and prioritize effectively
•    Ability to maintain composure under pressure
•    Teamwork

What We Offer:

•    Salary + uncapped commission
•    Medical, vision, prescription, dental and life insurance
•    401(k) with a company match
•    PTO that accrues from day one and paid holidays
•    Extensive service training and coaching program
•    Tuition assistance
•    Opportunities for advancement

Must be able to be compliant with hospital/customer credentialing requirements



 Base pay for this role is $43,000K with on-target earning of $72,000 plus uncapped commission.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  44617
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Inside Sales, Telemarketing, Outside Sales, Infection Control, Database, Sales, Healthcare, Technology