Job Title:  IT Business Relationship Manager

Req ID:  38659
Job Category:  Information Technology

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

STERIS is growing and with that comes new opportunities for Information Technology professionals. The Business Relationship Manager for Healthcare will work closely with the IT and Business leadership teams for multiple Healthcare business units.  You will partner with the teams to plan, design and implement efficient business and systems solutions for Sales, CRM, Customer Engagement and more. Your focus will include technology enhancements and process improvements.  This is a highly consultative role that requires both and understanding of technology and a strong business acumen. 

*This position is located in Mentor, Ohio with the opportunity for a hybrid work schedule. Consideration will be given to candidates living within a two hour driving radius who can be onsite for onboarding and core meetings.


•    Utilizes research and client contact to evaluate and develop technology solutions that are suited to the current and future needs of Global Commercial (Sales, Service, Marketing, Customer Ops, Commercial Ops) Operations division.
•    Communicates decisions, priorities, and relevant information to appropriate level of IT staff regarding business requests and projects.
•    Facilitates frequent IT planning and strategy sessions with division leadership and STERIS shared IT services insuring priorities are aligned.
•    Participates in all Healthcare business planning and update sessions 
•    Coordinates changes for all business requirements with IT.
•    Establishes IT service level agreement with the business leadership and monitor services are maintained.
•    Acts as the primary point of contact to IT business partners to link business strategies to IT priorities.  
•    Identify and prioritize key IT initiatives to support business strategies and objectives. 
•    Manages new initiatives as solution consultant & technology decision maker. 
•    Recommends, drives new projects through demand planning ideation stage and delivers IT initiatives.

Required Experience

•    Bachelor’s Degree required with 12 years of related IT experience.
•    Experience within a consulting company is helpful to be successful in this role
•    Broad knowledge of information technology capabilities and characteristics, software languages and applications, data base technology, communications hardware/software, standards and procedures and data security techniques
•    Project Management experience with agile project management methodologies
•    Experience with the entire Software Development Lifecycle (SDLC)
•    Ability to quickly learn new technologies, adapt to new environments, and function within a team
•    Experience with Digital, Mobile, eCommerce, CRM solution platform and one of the BI tools is required 
•    Ability to solve complex problems or improve existing processes is required. 
•    Proven experience working directly with business partners, external customers and senior leadership

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.




STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  38659
Job Category:  Information Technology

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Demand Planner, Supply Chain, Relationship Manager, Infection Control, Marketing Manager, Operations, Customer Service, Healthcare, Marketing