Job Title: Engineer-Field Service (Hybrid)
Mentor, OH, US, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary:
The Field Service Engineer role is a foundational engineering position within our Service Engineering team. This role is pivotal in conducting serviceability and reliability assessments, crafting comprehensive service documentation, and providing advanced troubleshooting and technical support with a specialized focus on select products. Additionally, the incumbent will deliver preliminary training to our technical support staff and service educators.
What You'll Do:
- Participate in the new product development process assuring that all Service requirements are completed prior to product release. Requirements include: Design reviews for serviceability/reliability, service plan generation, service documentation and procedure development, defining service parts, outlining service training and tracking equipment performance.
- Create, review and update technical documentation including; IQOQ documentation, Site Acceptance Tests (SAT), service and maintenance manuals, field servicing procedures, etc.
- Act as an escalation point for resolution of technical issues on given product assignment. Provide onsite technical support, as necessary.
- Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, research and development, etc. to resolve immediate issues and implement changes to prevent future problems.
- Identify and implement service operational improvement ideas for assigned product responsibilities.
- Perform service and maintenance training on assigned products to technical support personnel, field service representatives, and customers.
- Develop service kits and qualify service replacement parts.
Education Degree:
- Bachelor's Degree in Mechanical Engineering or Electrical Engineering
What You Need To Be Successful:
- Minimum of one year experience in the service and repair of both electronic and electromechanical equipment.
- Strong organization, planning and analytical skills.
- Ability to communicate effectively both orally and in writing with all levels of employees, as well as Customers and other external contacts.
- Proficiency with Microsoft Office products: Word, Excel, Outlook and PowerPoint.
What STERIS Offers:
The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.
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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
R&D Engineer, Field Engineer, Infection Control, Maintenance, Supply Chain, Engineering, Healthcare, Manufacturing, Operations