Job Title:  Client Support Specialist I

Req ID:  44749
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060-1834

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Client Support Specialist is responsible for enhancing the Customer experience and delivering world-class Customer support.  This position works directly with assigned Customers, distributors, marketing, planning and logistics to optimize sales efficiencies of the end-to-end order cycle process. Using detailed coordination and communication, they serve as the primary liaison for order management, product information, returns, logistics and planning and Customer requests.

What You Will Do

  • Retrieve and/or complete quotes for Customers to facilitate the order process
  • Process purchase orders using the order management system (Oracle). These activities include order entry and resolving PO issues working directly with Customer and internal departments. Ensure compliance to all pertinent corporate rules and external regulations which can include validating required certifications.
  • Ensure high quality Customer experience through accurate communication and timely response via all communication platforms.
  • Collaborate with Supply Chain and/or Logistics to assure needed products/parts are manufactured, shipped, and delivered per Customer’s needs.  When shipping or availability delays occur, communicate effectively with Customer, Sales and/or Service key updates and information.
  • Provide a high level of detailed management of RMAs (Return Material Authorization) assuring that returns are not only processed in a timely manner, but followed through the entire process, from pick up to delivery into a STERIS site and closure in Oracle. Each Client Support Specialist is empowered to correct or satisfy Customer concerns.
  • Maintain and manage backlogs, assuring ship dates are being met, order holds are released, and backorders are communicated to Customer.
  • Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
  • Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.

What You Need To Be Successful

  • High School Diploma/GED and eight (8)+ years of relevant experience required. Bachelor’s Degree and 2+ years’ relevant experience preferred.
  • Strong computer skills (Word, Excel, PowerPoint, Oulook) required. 
  • Strong communication, organizational and analytical skills
  • Ability to interact with all levels of employees and clients
  • Time management skills with ability to take a proactive approach, multitask, establish priorities and deliver within deadlines

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.

#LI-MM1

#LI-Hybrid

 

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  44749
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060-1834


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