Job Title:  Medical Software Implementation Manager

Req ID:  42408
Job Category:  Sales

Los Angeles, CA, US, 91324


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

How You Will Make a Difference:

This is a Customer facing role that will work in the field and remotely. This Account Manager will travel up to 70% of the time, mainly in  Southern CA (excluding San Diego). 


At STERIS SPM (Sterile Processing Microsystem), Client Services Account Managers serve as the primary partner with our Customers to ensure our software is meeting their needs and enhancing the operation of their sterile processing departments. As part of that partnership, our goal each year is for every Customer to receive an upgrade and use the latest features in a successful manner. Client Services Account Managers are responsible for leading customers through this upgrade process in addition to other Customer-focused initiatives. STERIS SPM Customers are among the biggest and brightest healthcare organizations throughout the US and beyond and they expect high quality support. As a Client Services Account Manager with STERIS SPM, you are expected to provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers so that our software and support provides a valuable contribution to them realizing their own mission and goals each year.

What You Will Do:

  • Maintain and Grow SPM Business
  • Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners).
  • Lead and deliver Customer onsite work
  • Act as the leader and Project Manager for annual software upgrades
  • Ensure adoption of new business products and services
  • Implement sell-in new features and best practices
  • Identify cost-management opportunities in the territory
  • Develop and manage Customer Relationships

What You Will Do Continued:

  • Provide training and Customer support to help Customers increases their utilization with SPM and satisfaction  with the product
  • Proactively engage Customers and maintain regular contact
  • Develop specific strategies to increase number of Growth Accounts within the territory
  • Work with other field sales and services teams to maintain a current understanding of account dynamics and organizational change

Required Experience:


  • Bachelors' degree preferred, or Associate degree with equivalent experience
  • 5 years of experience with software account management, project management and/or customer service required
  • Previous experience as a Sterile Processing Department (SPD) Manager or Supervisor a plus
  • Demonstrated ability to work strategically and effectively collaborate with others
  • Demonstrated ability to influence decision makers through behaviors and subject matter expertise

Required Experience Continued:


  • Working knowledge of company, market, industry, and competition
  • Proficiency with MS Office and ability to utilize CRM and other systems tools, such as Salesforce
  • Ability to travel as necessary (overnight)
  • Proficient in effectively discussing software, technology, and networking requirements with IT professionals, and following up, when necessary
  • Must be able to be compliant with hospital/Customer credentialing requirements



 Pay range for this opportunity is $67,060.00 - $90,279.00.This position is eligible for bonus participation.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  42408
Job Category:  Sales

Los Angeles, CA, US, 91324

Nearest Major Market: Los Angeles

Job Segment: Sterile Processing, Implementation Manager, Developer, Medical, CRM, Healthcare, Technology