Equipment Service Technician I

Position Summary

The Equipment Service Technician for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The EST drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. 

This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Pennsylvania

What you will do:

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
• Maintain a working relationship with the Area Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. 

What you will need:

• Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. 
• High School Diploma or GED with minimally two years’ relevant experience required. 
• Valid driver’s license.
• Excellent interpersonal and Customer communication skills.
• Strong technical and troubleshooting skills (including internet applications and Microsoft products).
• The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Must live within 50 miles of center of territory.
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds.
• Must be able to be compliant with hospital/customer credentialing requirements.

What can STERIS offer you?

• Competitive Salary

• Annual merit bonus and incentive plans

• Extensive hands-on training and development

• Career progression path within STERIS

• Company car, gas card, corporate card, laptop and cell phone provided

• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays