Equipment Service Technician I

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.  

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Minnesota

What will you do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components

• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties

• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues

• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory

• Provide support to various locations within assigned territory depending on the service agreements and Customer needs

The Experience, Skills, and Abilities Needed:

Required

• High School Diploma or GED

• 4+ years of work experience, with 2 of those years in a mechanical/technical role

• Valid driver’s license

• Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements

• Customer and team engagement experience

• Effective written and verbal communication skills

• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)

• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs

• Must be able to be compliant with hospital/customer credentialing requirements

Preferred

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience

Other

• Excellent interpersonal and Customer communication skills

• Strong technical and troubleshooting skills

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program

• Company Provided Vehicle + Cell Phone + Laptop

• Hands-on Training Program

• Paid Time Off + 9 Corporate Holidays Per Year

• Excellent Healthcare, Dental, and Vision Benefits

• Healthcare and Dependent Flexible Spending Accounts

• Long/Short Term Disability Coverage

• 401(k) with a Company Match

• Parental Leave

• Tuition Reimbursement Program

• Additional Add-On Benefits/Discounts