Job Title:  Global Infrastructure Engineer

HOW YOU WILL MAKE A DIFFERENCE

About you: 

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for systems, infrastructure and IT projects, working within a highly collaborative team, and communicating with end users and internal stakeholders? If so, then a career with STERIS in our IT team could be a great fit for you.  

About Us: 

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.  

We are currently recruiting for a Global Infrastructure Engineer vacancy. This is an excellent opportunity to join us in a capacity that will have an impact on the organisation worldwide.  

WHAT YOU WILL DO

What you will do:  

The Global Infrastructure Engineer is a skilled IT Infrastructure specialist working within the STERIS Infrastructure and Operations (I&O) department. In this role, you will be responsible for implementing, maintaining, and supporting IT infrastructure technology in the delivery of STERIS’ services and solutions across all locations. The Global Infrastructure Engineer will be required to operate both independently and as part of a team with other infrastructure roles, and other divisions under the Global STERIS I&O department to ensure our software, hardware and solutions are resilient and available to our internal stakeholders.  

This role will participate in the on-call rota for out of hours support of Global STERIS IT infrastructure. This role will require a certain amount of travelling within STERIS locations, also when required sites may need replacement hardware taken to site or perform “smart hands” approach on site while working with our Global network operations team. 

Duties - cont'd

Technical Support, Maintenance, and Implementations – 85%  

• Remediation of infrastructure incidents and requests for Global STERIS IT infrastructure, services, and solutions within agreed SLAs/OLAs & respective KPIs.  

• Proactive monitoring of Global STERIS IT infrastructure, services and solutions using available toolsets.  

• Provides appropriate support for global offices when and where required.  

• Works with global IT organization in the implementation of new/updated technology solutions/standards aligned to our Global Strategy.  

• Maintains Global IT infrastructure, including upgrades, updates and patching to services and solutions.  

• Administration of technical infrastructure environments (storage, virtualization, servers, communication systems, and applications) including security configuration, backup administration, system and performance monitoring, and incident management.  

• Participation in the STERIS Global “Zero Trust” journey, competent use of security tools such as (but not restricted too) ZScaler and CrowdStrike  

• Participation in Business Continuity testing of STERIS infrastructure environments and solutions. • Working with Manager, Infrastructure & Operations EMEA to identify Infrastructure requirements throughout the region.  

• Ensure adherence to all Global IT policies, architectural standards and guidelines, operational processes and procedures including relevant build and security standards.  

Duties cont.

Projects – 15%  

• Participation and delivery of tasks assigned by the business to agreed timescales and to budgets.  

• Work with the program managers to help deliver Global projects.  

• Contribute weekly time management updates to effect positive resource planning so team availability/resourcing can be assured.  

• Work with the respective/appropriate teams within EU/APAC to align/achieve the global objective(s) 

Education Degree

Required Experience

• A bachelors degree in related subject, or 5 years working experience 

• Competent knowledge/awareness in at least (three) of the following technologies: Microsoft Azure, Microsoft Windows Server, VMware vSphere/vCenter, Microsoft Active Directory, Cisco Networking, Veeam B&R.  

• Experience working in a ITIL Framework environment.  

• Demonstrate advanced troubleshooting skills in the areas of Servers (virtual/physical), Storage, telephony services, LAN/WAN support and where required acquisitions.  

• Strong ability in writing technical documentation, maintaining the knowledge base, ensuring positive follow up and communication is maintained throughout.