Manager, Field Operations- Columbia, SC

Position Summary

The Manager of Field Operations is an experienced, hands-on operational leader, employee coach and Customer relationship manager. They take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management, development, training, and engagement) This role travels daily between multiple teams with an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair & cleaning in the assigned territory of south Florida. Candidates must live in or be willing to relocate to that region in order to be considered for the position.

This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: South Carolina

Duties

•    Supports Area Operations Manager in implementation/updates to accounts, policy, and process to rest of team. 
•   Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
•   Leads/supports continuous improvement, training and other operational initiatives.
•   Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Ops Mgr., HR, HSE).
•  Identifies resource issues timely and acts in collaboration with Manager, Field Operations and other Repair Specialists to minimize Customer and team impacts.
•  Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
•  Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
•  Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
•  Builds collaborative, effective relationships with peers to align area goals with strategic financial and operational objectives.     Adheres to company, compliance policy and procedures. All other duties as assigned

Education Degree

Required Experience

•  7 years of relevant work experience including demonstrated skills in surgical repair, leading others and experience in Customer Service/Sales environment 
• (Or, an Associate's degree + 3 years surgical instrument experience + 1 year leadership)
•  Strong conflict management skills.
•  Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.  
•  Must be 21 years old to meet FMCSA requirements for commercial driving.
•   100% field-based presence with overnight travel up to 50%, depending on size of geography
•    Previous leadership, work scheduling and prioritizing, and reporting/administrative skills strongly preferred.