Repair Specialist, Traveler
Birmingham, AL, US, 35222
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Repair Specialist serves as an experienced lead for assigned mobile unit/region or may travel to support multiple mobile units and/or repair location teams (RS Travel).
Role works with other mobile unit or location assigned technicians to assist in managing workflow and address the day-to-day Customer needs. Repairs surgical instrumentation, provides coaching and on the job training to techs, and ensures daily operations (Safety, Mobile unit operations and Customer requirements) are performed effectively. This includes Customer administrative/contractual requirements including billing, quality assurance, reporting) and other duties as assigned to support the Manager Field Operations when needed.
This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes. Intermediate to Advanced level repairs and maintenance of surgical instruments and on the job coaching to upskill and inspect others work.
Note about location: This position can be can be based out of many different parts of the United States. The guidelines that determine whether a candidate's home location will be feasible for this role are: whether a candidate lives near a major airport AND whether they are also within a reasonable drive of a STERIS repair lab (or a region with multiple On Location mobile repair trucks).
Duties
- Partners with Manager, Field Operations to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
- Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
- Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements.
- Assumes ownership for the mobile unit or assigned location's safe, healthy operations including, maintaining a safe, productive and respectful work environment at all times.
- Delivers accurate timely administrative reporting and documentation and provides support to others in doing same.
- Strong planning and collaboration with assigned team, other Repair Specialists and Manager Field Operations to ensure Customer coverage.
- Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates.
- Demonstrates professional, effective verbal and written communication skills.
- Learns, adheres, and complies with all protocols (DOT, company, Customer) for the safe operation of the mobile lab, policies, and procedures.
- Adheres to company, compliance policy and procedures. All other duties as assigned
Duties - cont'd
Education Degree
Required Experience
- Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
- Ability to perform and coach repair skills e.g. Ultra sonic function, Metallurgy, Buff & Polish, Bending, Shaping, Sharpening, Hinge Points, Serrations & Brazing, Advance Dremel Operation, Re-cup & Re-jaw. Ability to translate complex information into insights and Customer recommendations verbally and in writing.
- Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
- Must be able to meet flexible schedules with early/late hours and occasional overnight/out of state travel, based on Customer and business needs.
- Must be able to pass a DOT medical/ physical exam and comply with all DOT regulations.
- Must have a valid driver’s license with an acceptable driving record (CDL not required) and maintain required vaccines.
- Ability to drive DOT regulated vehicle and conduct basic box truck safety checks.
- Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
- Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times
Pay range for this opportunity is $25.96 - $36.35. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Birmingham, AL, US, 35222
Nearest Major Market: Birmingham
Job Segment:
Infection Control, Quality Assurance, QA, Instrumentation, Patient Care, Healthcare, Technology, Quality, Engineering