Equipment Service Technician I

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

The Equipment Service Technician is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Techs perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Tech escalates issues appropriately and utilizes advanced technology platforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues and improve the overall Customer experience. In addition, the technician will provide Customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.

This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Maryland. 

Duties

Customer Focus & Retention – 30% 
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Growth – 10% 

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.  
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.   
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.

Duties - cont'd

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.  
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).  This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff. 
• All other duties as assigned. 

Required Experience

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive). 
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.   
• Customer and team engagement experience. 
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
• Effective written and verbal communication skills. 
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography). 
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info). 

What we offer

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Opportunities for advancement