Equipment Service Specialist

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Specialist (ESS).

· You will be a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products, as part of a high performing team. You’ll perform expert level skills in providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on the most complex mechanical, electro-mechanical and electronic issues. This work will be performed in a fast paced and highly compliance regulated hospital environment.

· You will act as an escalation point to diagnose, coordinate, and resolve the equipment and service issues, while working cross functionally. This includes Customer training and a deep expertise in specific equipment/service technologies that provide support to Customer.

· As an ESS, you will partner with the Technical Training team to implement seamless processes and controls that drive training effectiveness.

What you’ll do as an Equipment Service Specialist

Manage STERIS assets, utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.

· Educates and models Safety First culture and identifies gaps and opportunities for team education.

· Acts as QMS (Quality Management System) Champion in ensuring implementation, controls and adherence to training compliance requirements, including participation in change management, scheduling and monitoring of training adherence completion and issue escalation to field and training leadership.

· Resolves the most difficult technical issues across the district. Technical subject matter expert for team.

· Identify and provide input to training process/ programs to achieve performance and revenue goals.

· Search out opportunities with hospitals, quote and close service opportunities with Customers on service offerings within their accounts and across the District.

The Experience, Skills and Abilities Needed

· High School Diploma or GED with 8 years of progressive work experience, including 4 years of experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment and 2 years highly regulated industry (healthcare, medical equipment, oil and gas, etc.). Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.

· Must be able to be compliant with hospital/Customer credentialing requirements.

· Successful in achieving ESS II training and promotional requirements.

· Must have valid driver’s license and the ability pass all required background and physical assessment elements to obtain

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

· Market Competitive Pay

· Extensive Paid Time Off and (9) added holidays

· Excellent Healthcare, Dental and Vision Benefits

· 401(k) with company match

· Company Vehicle, Cell Phone and Laptop

· Tools, Equipment, Uniforms provided

· Long/Short Term disability coverage

· Maternity and Paternal Leave

· Additional add-on benefits/discounts for programs, such as Pet Insurance

· Tuition reimbursement and continued education programs

· Excellent opportunities for advancement and stable long-term career