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Job Title:  IT Site Technician

Req ID:  30164
Job Category:  Information Technology

mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The IT Site Technician supports IT Regional leaders in delivering technical services and solutions to assigned facility. 

The IT Site Technician is responsible for providing end user technical support in the following areas. IT support in the following areas: software/hardware peripherals, network, telephony, data communication and workstation configuration.  Assists with troubleshooting client/server environments.  Implements company standard infrastructure and provides support for system upgrades and migrations. Performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Provides Administration through cloud based tools for end users.  

Provides primary and/or secondary support for site specific business applications and supporting mobility devices.


60%  End- User Technical Support (Generally skilled)

  • Provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
  • Provides support for facility security systems including security cameras and badge access software/hardware.
  • Provides support for all facility audio/visual equipment.
  • Audits infrastructure security including operating system, security patches, and virus defense.  Remediates missing system patches and updates.
  • Recovers files using tools like Backup Exec and Undelete.
  • Develops and documents standard procedures for both IT and end users.
  • Responds and logs Service Desk tickets, providing phone and hands-on support to STERIS employees.
  • Diagnoses problems through discussions with users, using appropriate problem recognition, researches, isolation and resolution steps, which include the use of remote assistance technologies.
  • Processes Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.

Duties - cont'd

  • Initiates escalation procedures when needed, notifying appropriate technical and/or managerial personnel and key customers.
  • Provides instructional End-User Support/Basic troubleshooting for telephones(assigning numbers, basic connectivity, etc) 
  • Monitors and processes web-based, voicemail and in person requests for customer assistance.
  • Facilitates system hardware installations/relocations as required utilizing STERIS approved installation methods.
  • Installs, configures and troubleshoots software utilizing System Center Configuration Manager (SCCM)
  • Support MDM software and mobility devices and local printing environments.

20% End User Support and administration

20% Infrastructure Support

Education Degree

    Required Experience

    • 2-4  years of job related experience with IT Helpdesk/Service Desk or applicable IT support in the following areas:
    • Windows Operating System and administration experience is required.
    • Customer service experience
    • Must convey knowledge to the end user and progress updates effectively.
    • Must be able to multi-task and seek out the appropriate resources independently to close calls.
    • Lean manufacturing experience and knowledge preferred.
    • Manufacturing support experience preferred.
    • Basic IT troubleshooting.

    Preferred Experience


    • Ability to effectively troubleshoot with analytical and logic-based skills.
    • Strong Customer service etiquette with strong verbal and written communication skills.
    • Strong listening and critical thinking skills and ability to work with a large variety of Customers.
    • Must show flexibility and adapt readily to changes in workload, staffing and scheduling.
    • Must be able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
    • Confidence in working with other managers, system sponsors, software developers, external consulting resources, network administrators, project managers, systems administrators and engineers, database administrators, end users, directors, and vice presidents.


    STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

    If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

    STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

    The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.




    Req ID:  30164
    Job Category:  Information Technology

    mentor, OH, US, 44060

    Nearest Major Market: Cleveland
    Nearest Secondary Market: Akron

    Job Segment: Service Desk, Cloud, Technical Support, Maintenance, Inspector, Customer Service, Technology, Manufacturing, Quality