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Job Title:  Contract Sales Representative

Req ID:  26091
Job Category:  Sales

mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS, our Contract Sales Representatives work with our Customers to maximize sales opportunities at all levels of service contract agreements.  Through partnering with both internal and external stakeholders, a STERIS Contract Sales Representative is able to navigate through the contract process while maintaining excellent communication and knowledgeable insight. The CSR will have demonstrated success in making outbound calls, clearly promoting our value propositions, overcoming objections, and converting Customers on cross-selling opportunities.
***Please note: This is a Mentor, OH based role and will require candidates to be able to work onsite at our Mentor Corporate Headquarters.***


What will you do as a Contract Sales Representative?
Contract Renewals & Warranty Conversions:
•    Responsible for partnering with our Customers to renew contracts, evaluate and upsell equipment/coverage options while accessing continued business opportunities.
•    Partner with key business stakeholders including District Service Managers and Field Service Technicians to provide recommendations on the best course of action for renewal opportunities.
•    Manage the quoting process from start to finish which includes: creation, delivery, timely follow-up, and purchase order finalization.
•    Overcoming objections while maintaining a professional customer relationship.
New Business Pipeline:
•    Work with all stakeholders to coordinate an account strategy and identify new business possibilities.
•    Coordinate the account strategy with District Service Manager to maximize new business opportunities.
•    Track progress for new business throughout the sales pipeline.
•    Overcoming objections while maintaining a professional customer relationship.



Duties - cont'd

Education Degree

  • High School Diploma or GED

Required Experience

What skills, abilities and experience will you need?What skills, abilities and experience will you need?
•    Two years' experience in business or sales, preferably working with contracts, including terms and conditions.
•    Bachelor's degree strongly preferred.
•    Strong demonstrated success of making outbound calls, clearly promoting our value propositions, overcoming objections, and converting Customers on cross-sell opportunities (i.e. PL Kits, specialty services, etc.)
•    Demonstrated ability to stay ahead of the current assigned sales pipeline.
•    History of consistently exceeding sales metrics.
•    Strong technical, organizational, problem-solving and troubleshooting skills.
•    Excellent verbal and written communication skills.
•    Comfortable working independently without supervision.
•    Flexibility to handle multiple, changing priorities.
•    Demonstrated ability to be a trusted business partner 
•    Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred.

Preferred Experience



STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  26091
Job Category:  Sales

mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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