Operating Room Liaison II - Travel

How You Will Make a Difference

Do you thrive in fast-paced environments where no two days are the same? Are you the type of person who loves to be the problem solver or point person? If all these things appeal to you, we’d love to discuss you joining the STERIS team.  

Communication is one of the most critical aspects of any job, but it is especially important in the Operating Room. Our Operating Room Liaisons are responsible for building important relationships between the sterile processing staff and facility administrators. They are the go-to person, making sure everything is in place for every surgery and solving any problem that could arise, whether it’s a missing or dirty instrument or a scheduling mishap.

Our ORL will provide coordination and oversight of instrument readiness in the Operating Room and Sterile Processing Department (SPD) to facilitate efficient case flow. Responsible for overseeing and/or assisting in projects and process improvement initiatives in compliance with contractual obligations. Promotes Customer service/satisfaction through resolution of OR/SPD issues within the facility. Perform duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures.  Provides oversight to projects and assists in new hire orientation and training.

In this role, the ORL will use developed skills and practical knowledge to perform scheduled and unscheduled tasks independently.

100% domestic travel is required

What You Will Do

• Assist in performing strategic and operational assessments in the operating room, sterile processing, and surgical support areas.
• Conducts monthly monitoring and quarterly KPI reports to ensure service delivery efforts are meeting operational goals and contractual agreements.   
• Demonstrates understanding of Operating Room and Sterile Processing Department processes.Supports the development and execution of process improvement plans based on results of monthly KPI data.
• Aids the OR and SPD leadership on preference card creation and/or management to ensure accuracy of surgical case pull.
• Collaborates with OR/SPD leadership to identify surgical instrumentation related to tray additions and reconfigurations, building surgeon’s specialty sets, etc
• Support OpFlow or similar tray rationalization and optimization projects
• Support SPM count sheet reconciliation and data projects as required.
• Able to assist in managing, training, and implementation of STERIS engagement deliverables in a contracted facility.
• Participates and assists in new STERIS IPS employee orientation, on the job training, in-service education and STERIS IPS or facility quality assurance programs when needed.
• Provides Operating Room (O.R.) staff support in preparing the O.R. suite for surgery by verifying instrument trays are available prior to case start times. Identifies instrument related issues and provides real time solutions to ensure procedure continuity.
• Keeps track of surgical case flow during the day, monitor instrument needs, and notify SPD personnel in advance of any possible additional/emergent instrumentation needs. Must be able to resolve issues or offer alternatives when necessary.
• Perform daily required audits of KPI data to include:Case cart audits,Room Visits for identification of OR Frictions,Post Case Cart Audits, Tray Audits
• Performs KPI data analysis to identify trends and operational issues within the operating rooms and SPD.
• Coordinates the planning and communication of priority instrument turnarounds. Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time
• Responds to problem calls from Surgery as required by the contract deliverables.
• Verifies that required instrumentation has been sterilized and is available for next day, call or weekend cases.
• Completes documentation as required for inventory/equipment requests, instrument sets, etc.
• Other duties as assigned

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What You Need to Be Successful

• 6+ years relevant SPD work experience and/or training in lieu of Associate Degree
• 4+ years relevant SPD work experience with Associate Degree
• Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required.
• Requires Smart Phone knowledge
• Certified in related field or ability to obtain certification within 12 months required
• Able to perform all job requirements of an Operating Room Liaison I.
• Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements
• Must be able to travel across the US and meet applicable Customer credentialing requirements

Preferred Experience/Education

• Associate degree strongly preferred 
• Knowledge of O.R./SPD workflow, procedures, medical terminology, and instrumentation.
• Knowledge of, and compliance with, infection control and health & safety policies and procedures.
• Knowledge of, and compliance with, hospital, TJC, AORN, AAMI and other appropriate policies and procedures.
• Able to effectively communicate with SPD and OR leadership and hospital staffing at all levels, including physicians. Includes professional communications, both verbal and written.
• Demonstrates customer centric behavior.
• Proficient analytical skills
• Able to identify, develop, and execute solutions to issues in complex situations.
• Able to multi-task, organize and develop solutions, and manage time efficiently.
• Displays the ability to remain flexible and self-motivated to achieve contract deliverables.
• Able to read, understand, and abide by Standard Operating Procedures within the hospital environment.
• Able to effectively communicate with OR staff and leadership regarding instrumentation needs, projects, and KPI data.

What We're Offering You in Return

Employees are what makes a company great, so we believe it’s important to take care of them just like we take care of our Customers and their patients. In addition to being a global organization and industry leader with ample room to grow your career, we also offer benefits including Medical/Vision/Dental, Paid Time Off, and a 401(k) with company match.

Our motto in the Sterile Processing Department is simple: 100% complete, 100% sterile, 100% on time. As an Operating Room Liaison, you play a crucial role in making sure we live up to that standard. If you’re looking for the chance to be a part of a team that impacts dozens of people a day, and you want to further your career with a company that offers several opportunities for career development, click the apply button below. Let’s create a healthier and safer world, together.