Sales Specialist, Consumables

Position Summary

To manage, support and develop the business associated with the sales, clinical support, promotion and distribution of STERIS Consumables products only which require to be in line with the company policy within the designated territory(s).

Duties

1. Achieve consumables sales and profit objectives set at the beginning of Financial Year.
2. Develop strategy plan and maximize all sales opportunities for sales within Vietnam for the whole STERIS consumables portfolio (SPD/GI Reprocessing/OR procedure/Procedure GI).
3. Plan and manage direct customers and other relevant sales outlets in the territory.
4. Promote company’s consumables through product trials and demo.
5. Establish and maintain solid relationships with local KOLs. Ensure high customer satisfaction through personal contact and correspondence.
6. Able to engage customers in providing related clinical education and guiding the users to use the consumables properly on the equipment and in process.
7. Identify our customers’ needs and requirements with assistance from various departments within the company.
8. Collaborate with other Departments within STERIS (such as Marketing, Service, Clinical Education…) to facilitate STERIS capital equipment customers to use STERIS consumables.
9. Organize and attend customer (hospital) visits and represent the company at trade shows.
10. Develop database of market research to always provide accurate market data of competitor information and market demand trend. Create marketing documents and/or promotional materials adapted and developed for local needs (Newsletter, Documents, leaflets, etc….)
11. Manage any infrequent customer and/or product complaints in a professional manner.  Evaluate and find out the cause of the complaint and take appropriate action to address the problems to be issue.
12. Inform customers of company products. Discuss with customers the various means of purchasing company products through budget assessment. Complete all relevant paperwork to ensure customers’ requirements are met effectively.

Duties - cont'd

13. Check the local tender websites for tender of the product distributed by the Company and assist dealers with tender documents for tender processes and safeguarding of business information

14. Prepare quotations for local hospitals for budgetary purposes and liaise with key hospitals when the needs arise. Advise customers of the orders status & closely follow up with CS team for an in-time delivery

15. Support the local regulatory requirement set up by the Health Science Authority through license renewal, amendment and product registration.

16. Manage time, travel, and sales activities to maximize effectiveness monthly. Provide timely reporting of weekly and monthly events.

17. Comply with the spirit and letter of laws, government regulations and company policies including Foreign Corrupt Practices Act. His/her attitude and behavior reinforce company policies and programs by exhibiting and expecting the highest standards of performance and professional conduct. Undertake and define a program of self-development.

18. Handle other duties and responsibilities as are periodically assigned or requested

Education Degree

Required Experience

1. Healthcare industry, prefer experience in CSSD, OR & Endo
2. Dealer working responsibilities.
3. Project & tender management
4. Ready to travel & work in weekend.
5. Fluent in English (speaking, listening, reading & writing)
6. Able to work with ambiguity & autonomy

Specific work Exp -

1. Experience in CSSD/OR/Endo products
2. Experience in clinical education
3. Experience in turnaround situation
4. Strategy development and execution

Business Competency -

1. Engertic, driven and self-motivated in achieving sales target
2. Open-minded, adaptable, organized, honest, accountable, result-oriented and good team-player.
3. Demonstrate ability to work independently and manage own time effectively.
4. Excellent communication/interpersonal skills and managerial skills.
5. The ability to travel for prolonged periods of time when necessary.
6. Fluency in English is a potential advantage.
7. Able to resolve problems quickly and efficiently, with the help of others if necessary.
8. A clean, tidy appearance, energetic and organised.
9. Ability to multi- task.

The jobholder is expected, when requested by Management, to undertake other tasks as/when required.

Competencies

Working Conditions