Job Title:  Account Manager (m/f/d)

Req ID:  34975
Job Category:  Sales

Zurich, ZH, CH, 8080


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.



Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the life science industries? Do you care about keeping people safe? If so, then a career with Steris could be a great fit for you.


About Us: 

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROWLEARN and MAKE A DIFFERENCE.

We are currently recruiting for an Account manager role in Switzerland, ideally based near Zürich or Basel. This is an excellent opportunity to join us at a professional level in a division that drives the business forwards through providing a best in class service to our customers.


Position Summary

The Account Manager, being both a creative thinker and curious, will be primarily responsible for sales, technical consultation, and lead generation in the Swiss territory for STERIS products in the Life Sciences industry. [pharmaceutical, biotech, vaccine, cell gene, medical device, nutraceutical and related industries]. You will be responsible for achieving all revenue, gross margin, and product sales objectives established by the Business Unit. In this role, you will participate in the design and implementation of sales strategies, identify prospects and opportunities, present new concepts and products, call on Customers, and ensure the optimal STERIS experience. Ensuring high customer satisfaction, effectively establishing multi-level relationships with customers, and possessing excellent listening skills is required.  Bottom line- you effectively manage and utilize company provided sales resources to maximize sales outcomes while providing the best solutions to the customer. 


  • Sell STERIS cleaning, disinfectant and sterility assurance products to pharmaceutical and biotech manufacturers. Consult with Customers and evaluate needs in order to recommend, sell and support innovative solutions and ensure Customer satisfaction. Respond to Customer inquiries, troubleshoot issues post-sale and manage and/or support the dealer network as STERIS field technical resource. 
  • Identify and proactively seek out valid sales opportunities and methods to develop new Customers and to build sales with existing Customers. Develop strong long-term business relationships with Customer base. 
  • Communicate Customer requirements and assist in transitioning the sale of services to the appropriate internal cross-functional teams (Customer Service, Marketing and Technical Service). 
  • Evaluate non-routine complaints from Customers and take appropriate action to bring to resolution. 
  • Identify opportunities to grow sales by researching potential product/service areas that may benefit Customers.  Educate Customers on product line and services. 
  • Provide competitor “intelligence” to marketing and operations functions. 
  • Provide timely reporting of activities in order to measure and progress against goals. 
  • Maintain current knowledge of industry and market trends as well as technical knowledge and understanding of products and services.  Attend educational workshops, reviewing professional publications and participating in professional societies. 
  • Represent the company by utilizing accepted business practices providing timely and accurate responses and service-oriented offers of assistance. 

Required Experience

  • Master's Degree in a Science Related field, Engineering (both strongly preferred) 
  • Several years of sales experience to pharma manufacturer or cGMP industry related experience required 

Preferred Experience


  • Experience in consultative selling of technical products/services for cleanrooms
  • Knowledge of regulated industries (cGMP, GLP, or similar) 
  • Involvement with PDA, ISPE or similar industry organization
  • Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships as well as develop new ones 
  • Experience using current CRMs 




  • Languages Swiss/Austrian German required and English -spoken and written fluency required. French would be an advantage.
  • Customer-orientation
  • Strong communications skills at all levels of the organization using excellent interpersonal, written, verbal, presentation as well as negotiation skills
  • Self-directed, good ability to adapt and set priorities
  • Strong business acumen, with ability to understand and monitor trends
  • Proficient in all Microsoft Office applications
  • Valid driver's licence and ability to work a flexible schedule and travel as territory requires up to 60%

What we offer


STERIS strives to be an Equal Opportunity Employer.  

Req ID:  34975
Job Category:  Sales

Zurich, ZH, CH, 8080

Job Segment: Pharmaceutical, Pharmaceutical Sales, Medical Device Sales, Medical Sales, Marketing Manager, Science, Sales, Marketing