Job Title:  Biotech Account Manager

Req ID:  40777
Job Category:  Sales

Westborough, MA, US, 01581


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Account Manager, creative thinker and curious, will be primarily responsible for sales, technical consultation, and lead generation in their assigned territory for STERIS products to the Life Sciences industry (pharmaceutical, biotech, vaccine, cell gene, medical device, nutraceutical and related industries). You manage achieving all revenue, gross margin, and product sales objectives established by the Business Unit. In this role, you will participate in the design and implementation of sales strategies, identifies prospects and opportunities presents new concepts and products, calls on Customers, and ensures optimal STERIS experience. Ensuring high customer satisfaction, establishing multi-level relationships with customers, and possessing excellent listening skills is critical for success.  Using company provided sales resources to maximize sales outcomes while providing best solutions to the customer is a key objective. The current territory includes portions of Massachusetts and New York (Upstate). Limited overnight travel will be required to cover the territory, with some additional travel required for training, and other meetings. 


This is a remote based position. To support and service our customers in this assigned territory candidates must be based out of the following states: Massachusetts 

What You Will Do

Business Development (60%)

  • Achieves assigned sales quota for territory through the consultative sales process.

  • Identifies and proactively seeks qualified sales opportunities with new and existing Customers within but not limited to, Pharmaceutical, Biotech, Medical Device, Vaccine and Cell Gene Therapy markets.

  • Develops strategic growth plans for new and existing Customers.

  • Creates and manages a multi-faceted execution plan with key stakeholders and decision makers leveraging all available resources.

  • Provides high level of service to Customers, including timely and accurate responses to inquiries, and to maintain/build STERIS reputation in the marketplace.

  • Collaborates and maintains strategic partnerships with internal resources and designated channel partners to achieve high levels of Customer satisfaction.

  • Utilize CRM to capture detailed Customer notes, manage sales funnel, forecast business, maintain and build pipeline.

Technical (30%)

  • Generates and presents STERIS Life Sciences products and innovative solutions using a compelling value based approach to ensure Customer satisfaction.

  • Use question based selling approach to gain knowledge regarding Customer environment, regulatory requirements and specific needs to provide tailored Customer solution.

  • Maintains current knowledge of regulated industry and market trends as well as technical knowledge and understanding of products and services.  Attends educational workshops, reviewing professional publications and participating in professional affiliations.

  • Educates Customers in the area of cleaning, contamination control and sterility assurance and the features and benefits of using STERIS consumable products.

Business/Administrative (10%)

  • Communicates regularly with STERIS management, Customers, and local channel partners in order to support their needs and obtain market intelligence.

  • Plans sales calls/travel itineraries to maximize effectiveness of sales strategies while providing timely follow-up and managing operating expenses.

  • Maintains CRM required data, updates sales funnel and top accounts as required in order to measure progress against goals.

  • Provides accurate and on time reports as required by leadership.

Education Degree

  • Bachelor's Degree in Engineering General or Science

What You Need to Be Successful


  1. Bachelor's Degree in Scientific Related field, Engineering (both strongly preferred) or Business

  2. Demonstrated history of successful sales performance or cGMP industry related experience required.  (2+yrs)

  3. Experience in consultative selling technical products/services.

  4. Knowledge of regulated industries (cGMP, GLP, or similar)

  5. Involvement with PDA, ISPE or similar industry organization preferred.

  6. Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships as well as develop new ones.

  7. Experience using current CRMs.

  8. Must be able to be compliant with hospital/customer credentialing requirements


  • Communicates credibly and effectively influence at all levels of the organization using excellent interpersonal, written, verbal, presentation skills.

  • Self-directed, adapts to change, and sets priorities.

  • Strong business acumen, with ability to understand and monitor trends.

  • Ability to deliver client focused solutions based on Customer needs.

  • Strong skills in persuasion and influence, with ability to negotiate skillfully.

  • Uses active listening skills and aptitude for science based technical information.

  • Exhibits perseverance, persistence, and consistent follow through.

  • Proficient in Microsoft Office applications. 

  • Must have/maintains a valid driver’s license and the ability to be granted clearance to travel globally.

  • Ability to work a flexible schedule and travel as required to meet the demands of the territory (+/- 40%).

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  40777
Job Category:  Sales

Westborough, MA, US, 01581

Nearest Major Market: Worcester

Job Segment: Pharmaceutical, Medical Device Sales, Medical Sales, Pharmaceutical Sales, Science, Sales