Job Title: Clinical Support Representative (Winston-Salem/Greensboro, NC)
Winston-Salem/Greensboro, NC, US, 27157
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
How You Will Make a Difference:
The Clinical Support Representative (CSR) assists Account Mangers to support Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region.
The CSR performs the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services. The CSR also supports the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This is a remote based Customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state/city: Winston-Salem or Greensboro, NC area.
What You Will Do:
• Assists Account Mangers to support Customer facing activities in primary in post-actions including support of projects/installations within the territory.
• Possesses a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. Understands and effectively presents technical literature and how it applies to solving the Customer needs.
• Understands and effectively presents technical literature and information of all products when needed.
• Provides exceptional Customer Service by providing support with initial use of equipment/services including onsite support and startup of video integration.
• Acts as a liaison between Service and Sales at the time of installation.
• Plays a support role in the after-sale process, including post order submittal, OAI, planning sheet sign off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
• Develops relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
We Take Care of You:
• Base salary plus bonus potential
• Car stipend and mileage reimbursement
• Business travel and related expenses paid via company credit card
• Cell phone stipend
• Excellent healthcare/ dental/ vision benefits
• 401(k) with a company match
• A robust sales training program
• Excellent opportunities for advancement
What You Need to be Successful:
• Bachelor’s Degree
• 2+ years of documented successful sales or clinical hospital experience in medical device sales or B2B strongly preferred or 2+years of experience in the ORI/SPD, or in support of those functions such as Clinical Engineering, Hospital IT.; experience in audio/visual communications is strongly preferred.
• Upon hire, successful completion of product specific training modules is required.
Must be able to be compliant with hospital/customer credentialing requirements
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Skills
Base pay range for this role is $60,000.00 - $70,0000. This role offers annual bonus based off performance of territory.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Winston-Salem/Greensboro, NC, US, 27157
Nearest Major Market: Winston-Salem
Job Segment:
Infection Control, Travel Nurse, ICU, Medical Device, Customer Service Representative, Healthcare, Customer Service