Manager I, Repair Operations

Summary

The primary role of the Manager, Operations is to plan, direct and oversee the operations in their assigned category.  Responsible for meeting the operational goals of the department Quality Delivery and Cost (QDC).  Responsible for personnel coaching and development to ensure both technical and career path progression.   Fosters a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures.  Works directly with Sales Team and Customers to provide in-depth knowledge of product, processes, and procedures.  Also answers questions, resolve issues and ensures effective delivery of product.  Oversees Shipping/Receiving and Inventory Control department supervisors to support the resolution of issues, provide direction, and ensure effective delivery of products to internal and external Customers. Has direct customer involvement to resolve issues pertaining to his department. Builds a lean environment

What You Will Do As a Repair Operations Manager

• Directs supervisors of Inventory and Shipping/Receiving for setting and monitoring operational and quality performance standards for team(s). Ensures operation and quality performance is maintained though monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE), and performance reporting.  Direct supervision of Shipping/Receiving and Inventory employees includes the Birmingham Lab location.  Inventory management responsibilities spans all IMS repair locations.
• Maintains inventory and control of all supply order request from and for all IMS repair locations and field service.  Span of control encompasses all IMS repair location and field repair support.  Monitoring and managing the most effective methods and supply needs by working with supply vendors, shipping vendors and internal IMS marketing department.
• Participates in operations quarterly management meetings with Director and operational managers
• Sets and monitors operational and quality performance standards for team(s). Ensures operation and quality performance is maintained though monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE), and performance reporting.
• Provides technical support or employs required resources to resolve production difficulties and/or restrictions.
• Identifies and resolves technical and process shortcomings in efforts to improve operational performance, quality, and costs.
• Aids in the identification of new product capabilities through the monitoring of no-repair situations, outsourcing lab volumes, market trends and new technologies.
• Works closely with engineering teams and directors to drive product capability development and operational process standards.
• Assesses team skills, and directs training efforts to ensure supervisors are adequately trained and progressing.
• Interviews potential new hires, administers reviews, communicates corrective actions, and termination process.
• Collaborates with inventory and purchasing teams to ensure appropriate inventory levels and components are maintained.
• Collaborates with and provides information to Customer Care, product managers, and sales representatives to address any technical concerns that arise within an account.
• Reviews and responds to field quality concerns and field service reports (FSR).
• Works collaboratively with the Contract and Pricing team to assist in the development of repair categories and pricing structures. 
• Supports and provides technical training for account and product managers in areas of expertise.
• Delivers formal presentations for clinical management educational seminars and customer site visits.
• Develops technical bulletins and training documents for sales and customer communications.
• Abides by and ensures safety and health policies and procedures are followed.
• Ensures conformance to ISO goals and objectives and supports ISO requirements.
• Supports and actively participates in company’s lean philosophy of continuous improvement members to complete repair orders to meet customer service requirements.
• Directs supervisors of Inventory and Shipping/Receiving for setting and monitoring operational and quality performance standards for team(s).

The Experience, Skills, and Abilities Needed

• Must have High School Diploma. Bachelors Degree and 3 years in Inventory and/or Shipping/Receiving environment or related field, and 3 years of supervisory experience;  In lieu of degree - 8 years in Inventory and/or Shipping/Receiving environment or related field and 5 years of supervisory experience.
• Leadership experience and the ability to make things happen by encouraging and channeling the contributions of others, taking a stand on and addressing important issues, and acting as a catalyst for change and continuous improvement. 
• Experience fostering teamwork – The synergy that comes from putting employees together to form teams to solve problems, make decisions, and take action for greater department success. 
• Experience coaching and developing others – The ability to lead, coach and develop the department’s human capital by establishing an environment conducive to feedback, giving positive and constructive feedback, addressing performance problems and grooming employees for advancement. 
• Computer Skills- Must be proficient with all Microsoft Office applications, previous experience using Oracle preferred.
• Business Acumen – experience with and ability to understand company financials, department cost structures, budgets, and operating costs. 

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
 
Here is a brief overview of what we offer:
 
•    Extensive hands-on training and development
•    Career progression path with growth and training opportunities 
•    Competitive pay
•    Overtime opportunity
•    Annual merit review and incentive plans
•    Uniforms and all necessary tools provided
•    Business travel and all related expenses paid
•    Medical, vision, prescription, dental and life insurance
•    401(k) with a company match
•    Paid time off that accrues from day one and paid holidays
•    Tuition assistance
 

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