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Job Title:  Assistant Product Manager

Req ID:  16850
Job Category:  Sales
Country:  JP
State:  13
City:  Tokyo
Zip:  1020083

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Position title:     Assistant Product Manager
Reports to:    Product Manager, IPT




Work with dealers to facilitate achievement of company sales and profit objectives of Infection Prevention Technologies (IPT) and Surgical Solution Business. Provide clinical and technical support to dealers and distributors to sell STERIS IPT and Surgical Solution products to Healthcare customers. Ensure high customer satisfaction and maintain sound relations with dealers through correspondence and/or personal contact.

Work with Regulatory Consultant. Maintain quality and regulatory issues for STERIS Japan.

Perform sales and service support for customers.


Essential Job Functions

Dealers Support


  1. Develop, facilitate and provide technical support to local dealers to sell STERIS surgical products and solutions.


  1. Maintain sound dealer relations through timely responses to dealer inquires via accurate and timely communication. Evaluate non-routine complaints from customers and dealers, follow through to determine source of complaint, and take appropriate action to ensure that problems are corrected and do not recur.


  1. Conduct product, clinical and technical training for distributor’s sales and service team, as well as customers when necessary.


  1. Support business negotiation. Provide the proper product configuration and solutions. Support site preparation of installation.






  1. Be responsible for the technical service, including installation, repair visit, preventive maintenance, operation training to improve service quality and customer satisfaction. Communicate technical problems and resolve complaints from customer or dealers.


  1. Manage device installation projects, such as customer’s facility planning, installation scheduling, requirements and the transportation arrangement.


  1. Establish and maintain service dealer network. Provide support to dealer service teams. Conduct dealer service trainings.


  1. Plan daily and weekly maintenance sensibly and effectively according to STERIS working process. Comply with STERIS procedures and regulations of maintenance management. Manage service logs, tools and parts inventory properly.


  1. Implement import inspection procedure for STERIS import units. Train warehouse technicians.


  1. Check all import devices, parts and consumables. Make judgement on ship or defective. Report to STERIS US if needed.



General duties


  1. Deliver results properly and accurately in timely manner.


  1. Comply with the spirit and letter of laws, government regulations and company policies.

His/her attitude and behavior reinforce company policies and programs by exhibiting and expecting the highest standards of performance and professional conduct. Undertake and defines a program of self-development.

Position Summary
Duties - cont'd
Education Degree
    Required Experience

    Working Conditions


    Extensive use of telephone, computer, and other office equipment as required. Position also requires extensive travel throughout the Territories. Position is based in Tokyo, Japan.


    Education/License Requirements


    Technical diploma; excellent interpersonal, written, verbal and analytical skills.


    Experience Requirements


    3-5 years’ experience in service engineers//technical support for dealers.


    Supervisory Responsibilities




    Exemption Classification





    Career Level

      Professional, Intermediate 



    STERIS strives to be an Equal Opportunity Employer.  

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