Equipment Service Technician

Position Summary

The Equipment Service Technician for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

Candidates with directly related experience strongly encouraged to apply.

Duties

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

Duties - cont'd

Education Degree

Required Experience

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
   

Preferred Experience

Skills

• Valid driver’s license.
• Excellent interpersonal and Customer communication skills.
• Strong technical and troubleshooting skills (including internet applications and Microsoft products).
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Must live within 50 miles of center of territory.
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds.
• Must be able to be compliant with Customer credentialing requirements.