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Title:  Logistics Administrator

Req ID:  14789
Category:  Customer Operations/Customer Support
City:  Thane
State:  MH
Postal Code:  0000000

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.




Able to communicate effectively since the job primarily involves liaising with customers, logistic management and other operational departments within the organization. Responsible for arranging freight forwarder, goods clearance, duty payments and warehouse communications for any type of goods movements. Knowledge of Incoterms, LC transactions, import duties, local taxations, and related necessary documentation. Organize budgets and courier expenses. Monitor deliveries, ensure customer satisfaction and maintain accurate logs of all transportation and goods. 

Essential Job Functions

  1. Ensure that proper procedure and control of document for stock receipt of goods, short shipment item tracking, and provide necessary documents to Finance for stock entry.
  2. Building and maintaining strong customer satisfaction with quick response times to all customer inquiries, communications to service techs related to equipment and spare parts movement.
  3. Review and work with Sales team closely on freight charges (including calculation of freight charges) to ensure accuracy on charges, freighting and clearance timelines of consignment required. Track the shipping date of the orders; ensure regular follows-ups and update to customer, sales team and finance.
  4. Maintain a contact data base regarding the forwarding agencies, clearing agents, asset assurance providers, freight forwarders and currier agencies.
  5. Attend and response timely to customers’ enquiries pertaining to shipment status, arrangement, billing, freight details & etc. Arrange and coordinate import/export shipping matters according to customers’ requirements. Ensure customers satisfaction and cost competitiveness. Preparation of customs clearance permits; ensure taxes clearance.
  6. Co-ordinate and liaison with government departments for all legal compliances regarding logistics. Monitor service level of all agencies and ensure compliance. Ensure all documentations/procedures are complying to laws and company standards. Drive custom clearance duty payment and work closely with finance division to make sure the duty payment properly and timely.
  7. Manage the discrepancies with the customer regarding logistic issues (delivery, custom clearance & etc.)
  8. Plan, direct, coordinate and evaluate logistics management system usually for multiple locations. Co-ordinate with carriers, vendors, customers and overseas offices or agents to ensure smooth handling of shipments.
  9. Organize and monitor the transportation of main equipment from the warehouse to site. Forward the transport details to the insurer company for transit assurance coverage. Keep insurance contracts filing. Handle insurance claim issues.
  10. Work closely with other internal departments to increase efficiency and productivity.
  11. Other duties as assigned time to time by company.

Position Summary


Duties - cont'd

Education Degree

Required Experience

Education/License Requirements

A Graduation or Degree with combination of education and experience in Logistics or its equivalent.

Able to communicate effectively in English and one of the major Indian Language.


Experience Requirements

Has minimum five to seven years of operational experience preferably within warehousing, logistics and/or customer services capacity.

Proficient in incoterms, logistic activities/challenges. Be able to implement cost effective measures such as efficient and cost saving freight forwarders. 

Positive attitude and able to work independently. Ability to problem solving operational issues in a timely manner. Good Interpersonal and communication skills.


Nature of Problem Solving

Provide information to external and internal customers on logistics enquiries, . Efficiently solve problems relating to transportation payments, arrangements and transportation of good in locations both domestic and overseas.


Empowerment and Decision-Making Environment

Responsible for communication with customers, efficiency and the resolution of transportation issues.



STERIS strives to be an Equal Opportunity Employer.  

Req ID:  14789
Category:  Customer Operations/Customer Support
City:  Thane
State:  MH
Postal Code:  0000000

Job Segment: Logistics, Healthcare Administration, Warehouse, Operations, Healthcare, Manufacturing, Customer Service