Job Title:  Supervisor, Onsite Support

Req ID:  44756
Job Category:  Service/Technical Services

Syracuse, NY, US, 13244


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Supervisor, Onsite Support is responsible for the development and performance of on-site analysis and solution delivery activities to customer facilities with a focus on efforts to reduce the need/number of Device and Instrument repairs. This individual administers, coordinates, and controls the day to day activities for a team of Customer Repair Support Specialists within an assigned region.

**Candidate must be willing to relocate to Syracuse, New York**


  1. Manages the development and performance of on-site analysis and solution delivery activities to assigned facilities with a focus on efforts to provide cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.
  2. Identifies areas for training and process improvement, project and workload management as well as any additional areas identified by Management to Customer Repair Support within an assigned region
  3. Participates in the interviewing and hiring of new employees
  4. Plans, assigns, and directs work of current employees and participates in the appraising of employee performance
  5. Works closely with Area Vice Presidents and Regional Sales Managers to ensure Customer Repair Support Specialist are meeting customer and STERIS IMS management expectations
  6. Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
  7. Complies with STERIS IMS policies and procedures while also adhering to policies and procedures of the facility

Education Degree

High School Diploma or GED

Required Experience

  • Associates degree required with 9-10 years’ experience required or;
  • High school diploma and Sterile Processing Certifications (CBSPD or IAHCSMM) with 14 years’ experience
  • 1-2 years clinical experience required


1.    Must be able to problem-solve complex issues.
2.    Influence multiple layers of customer management to ensure new processes are implemented correctly.


 Pay range for this opportunity is $67,750.00 - $94,762.50.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.


If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.


The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  44756
Job Category:  Service/Technical Services

Syracuse, NY, US, 13244

Nearest Major Market: Syracuse

Job Segment: Infection Control, Sterile Processing, Public Health, Inspector, Business Process, Healthcare, Quality, Management