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Job Title:  Director, Clinical Services - Travel

Req ID:  30069
Job Category:  Clinical Support, Operations & Education

Syracuse, NY, US, 13201

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

Manage and facilitate daily production and quality within contracted facility; meet the customer’s expectations by managing activities and complying with contractual obligations.  Provide support, training and communication to SPD management and personnel.  Perform duties related to training and education for Clinical Operation’s Managers, including; coaching, mentoring, and administrative organization. Participate in outsourcing implementations as directed. Ensure SPD compliance with the Department of Health, JCAHO, OSHA, CDC, AAMI and AORN standards and facility policies and procedures. 

Duties

  • Demonstrates complete understanding of central sterile processing management and minimally invasive surgery processes and the ability to manage, train and implement in a contracted facility.
  • Enforces the implementation of IMS Standard Operating Procedures, new processes and/or procedures, product conversions, new services and programs in conjunction with the contract and IMS to improve efficiencies.
  • Implements an efficient means of communicating with contracted facility, IMS employees, and IMS management to ensure quality. Conducts weekly meetings with contracted facility management to provide timely updates of project objectives and barriers.  Conducts monthly meetings with IMS employees or more often as needed. 
  • Collaborates with IMS resources as necessary to provide additional or targeted training (i.e., DSPW and IMS Business Center). Travels when necessary to complete this task.
  • Participates in and uses evidence-based research for improving training and development for all Clinical Operations Managers.

Duties - cont'd

  • Demonstrates comprehensive understanding of the facility contract and the project plan. 
  • Mentors, educates, and assists in training of management staff in all aspects of contracted services. Conducts employee assessments to obtain baseline knowledge level to identify opportunities for education/training and improving SPD processes.
  • Operates facility within budget as specified in contract and initial performance statements; maintains systems for the preservation of IMS and customer resources such as surgical instrumentation.
  • Resolves IMS and customer issues in a timely and efficient manner.
  • Tracks contracted facility productivity and provides statistical reports to IMS and customer as necessary.
  • Ensures proper operational processes are followed by all members of the IMS team in conjunction with the Department of Health JCAHO, OSHA, CDC, AAMI, AORN standards and facilities goals and policies.

Duties - cont'd

  • Ensures accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the contracted facility and IMS Corporate.
  • Ensures proper training of IMS employees.  Ensures that monthly in-service programs are being conducted and documented.
  • Ensures appropriate IMS coverage at the facility.
  • Models behavior that is appropriate for affiliation with each facility and IMS.
  • Ensures accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the contracted facility and IMS Corporate.
  • Ensures proper training of IMS employees.  Ensures that monthly in-service programs are being conducted and documented.
  • Ensures appropriate IMS coverage at the facility.
  • Models behavior that is appropriate for affiliation with each facility and IMS.

Education Degree

  • Bachelor's Degree

Required Experience

  1. Bachelor's Degree
  2. 15+ years of experience in manufacturing, operations or field service organizations.
  3. Minimum 5 years of experience in a leadership position.
  4. Supervision and coordination of SPD team including coordinators and technicians at the assigned facilities. Supervisory responsibilities related to training/education of Clinical Operations Managers.
  5. SPD Manager Certification mandatory.
  6. Experience with process improvement approaches (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)
  7. Business Competencies

Skills

  1. Ability to work in a high stress, constantly changing environment. Ability to travel when necessary.
  2. Extensive knowledge of Operating Room, medical instruments, and O.R. procedures. Ability to interact and teach various levels of learners.
  3. Self-motivated; bias for action.
  4. Effective negotiating and influencing skills.
  5. Strong analytical skills with advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
  6. Must possess excellent verbal and written communication skills.
  7. Excellent multi-tasking, priority setting capabilities.
  8. Must possess solid managerial, analytical, organizational skills and financial acumen. 
  9. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30069
Job Category:  Clinical Support, Operations & Education

Syracuse, NY, US, 13201


Nearest Major Market: Syracuse

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