Technical Support Specialist I

Summary

STERIS is a global leader in infection prevention, surgical technologies, and healthcare solutions. As we continue to expand our footprint across Australia, we’re looking for a Technical Support Specialist l to join our Healthcare division. This role is ideal for someone who thrives in dynamic environments and is passionate about solving complex technical challenges in hospital and medical settings.

Location: Sydney, New South Wales

Employment: Permanent Full Time 

Department: Medical Devices, Healthcare

What You Will Do

• Serve as the first point of contact for technical support across software, hardware, and connectivity issues
• Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting
• Manage support requests via phone, email, and in-person, ensuring timely resolution and clear communication
• Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions
• Assist with planning, setup, configuration, updates, and commissioning of IT systems
• Analyse logs and system data to prevent recurring issues and support escalations
• Provide after-hours support when required
• Contribute to tender submissions and respond to customer RFIs
• Maintain detailed documentation and generate reports for internal and external stakeholders
• Deliver training and proactive communication to empower users and improve system adoption

The Experience, Skills and Abilities Needed

• Minimum 1 year of technical experience (or 3+ years without a degree)
• Strong knowledge of IT, networking, and cybersecurity
• Excellent communication and problem-solving skills
• Valid Australian Driver’s License and relevant background checks

Preferred: 

• CompTIA certifications
• Scripting knowledge
• Familiarity with HL7, XML, JSON, and AV technologies