Area Service Manager

As a strategic field-based leader, as a Area Service Manager, you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district.  Your responsibilities will include developing a high performing service team (ranging from 10 -15+ field technicians) that drives Customer satisfaction, revenue growth and driving service-based revenue in a district with annual revenue value of $2 - $5 million+. As an Area Service Manager, you will manage a territory consisting of the state of Delaware with southern New Jersey and could include parts of adjacent states in the future. In this ASM role, you will be focused on STERIS' most prolific line of OEM medical equipment and will be an integral part of its largest field division, Infection Prevention Technologies (IPT).

In this strategic role, you will drive a Customer First culture within a full-service district with ability to grow and retain business, talent and financial outcomes. You will be responsible for the growth and profitability (P&L) of the district by driving service revenue and sale partnerships for local and national accounts within the region. In addition, you will work cross- functionally with IPT, Surgical, Life Sciences, Mobile SPD, IMS and the Consumable businesses to help drive cohesive customer solutions and support holistic company growth. While managing this district and team, you will ensure compliance with safety protocols, anticipates & manages risk, and effectively deploys STERIS resources in the best interests of our Customers, employees and shareholders.

What you will do as an Area Service Manager:

Customer Focus (50%) and Growth & Continuous Improvement (50%):

• Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
• Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
• Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
• Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
• Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
• Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
• Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
• Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
• Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
• Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business

The Experience, Skills, and Abilities needed:

• Bachelor’s degree plus 6 years of experience, including 2 years leading teams. In lieu of degree, 14 years’ relevant work experience, including relevant leadership experience (includes military leadership roles) will be considered.
• Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
• Exceptional written and verbal communication skills.
• Ability to travel up to 40%, including overnight to attend Customer meetings and support team development.
• Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint).
• Preferred 4+ years of experience leading a team virtually and, in the field, in a team leadership/managerial role. 
• Continuous Improvement training or proven results.
• Strong business acumen, and related experience in data analysis, budget management and change management.
• Must have a valid driver license with minimal moving violations.
• Must be able to be compliant with hospital/customer credentialing requirements.
• #LI-DC

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

Here is just a brief overview of what we offer:
•    Base Salary+ Management Incentive Compensation Program (ICP)
•    Company provided Car Allowance + Cell Phone stipend + Laptop
•    Hands-on Leadership Training Programs
•    Paid Time Off + 9 Corporate Holidays Per Year
•    Excellent Healthcare, Dental, and Vision Benefits
•    Healthcare and Dependent Flexible Spending Accounts
•    Long/Short Term Disability Coverage
•    401(k} with a Company Match
•    Parental Leave
•    Tuition Reimbursement Program
•    Additional Add-On Benefits/Discounts