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Job Title:  Product Support Engineer

Req ID:  22018
Job Category:  Engineering
Country/Region:  US
State:  MO
City:  St. Louis
Zip:  63133
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you an Engineer seeking a non-traditional role?  Why not consider joining the Life Sciences Contamination Control Solutions (CCS) Marketing department. As the Product Support Engineer, you will evaluate the CCS equipment offering to Customers and partner with third party suppliers, sales collateral development and training for sprayers, foamers and pumps, and troubleshooting/technical support on assigned products in the CCS portfolio.  You will also interface with Research and Development and Engineering groups to represent CCS and assist with projects as needed.

Duties

Chemical Delivery and Dispensing Support 

  • Participate in the identification, development, introduction and support of dispensing and storage solutions complementary to the CCS portfolio.  Requirements include: Managing relationships with third-party equipment providers, third-party service providers, and the evaluation and optimization of the CCS chemical delivery and dispensing portfolio.  
  • Provides technical and product support, including training, to Technical Services personnel, Sales Associates, and Customers.
  • Field travel and/or remote assistance to provide technical support, Customer support and field training. International travel may be required.
  • Introduce new equipment and manage the phase-out of obsolete equipment.

 

New Product Development, Continued Product Support

  • Create, review, and update technical documentation.
  • Interface with Purchasing and Supply Chain, Engineering, and Research and Development to define and assist in the implementation of product upgrades and enhancements
  • Troubleshoot and analyze technical problems. Resolve immediate issues and implement changes to prevent future problems.
  • Provide qualification/testing documentation and support for design modifications.
  • Create, review and update marketing documentation
  •  Packaging Engineering and R&D as well

Required Experience

Bachelor’s degree in Engineering or related field.

Minimum three (3) to five (5) years of practical experience in a manufacturing environment preferred. 

  • Practical experience in the establishment and management of relationships with outside equipment or service providers. One to two years’ experience preferred. Experience can come in the form of a meaningful co-op, internship, or summer employment assignment.
  • Computer skills to include proficiency in Microsoft Word, Excel, and PowerPoint. 
  • Excellent communication, relationship-building, management, and presentation skills. 
  • Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of technical data and comprehensively document findings.  One to two years’ experience preferred.  Experience can come in the form of a meaningful co-op, internship, or summer employment assignment
  • Excellent communication skills; ability to clearly communicate project details across multiple levels of an organization.
  • Ability to enhance product portfolio and execute tactics in line with strategic objectives

Preferred experience includes: 

  • Experience/exposure to GMP manufacturing- exposure to chemical/liquids manufacturing. 
  • Experience/exposure to EHS training or exposure (hazardous material management, disposal, safety

#LI-KW1

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: St Louis

Job Segment: R&D Engineer, Outside Sales, Medical, Product Development, Engineering, Sales, Healthcare, Research