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Job Title:  Field Service Technician I

Req ID:  19149
Job Category:  Service/Technical Services
Country/Region:  US
State:  CA
City:  San Jose
Zip:  95131
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience?  Our Field Service Technicians act as trusted advisors to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.  

If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician supporting the San Francisco peninsula.

What You Will Do:
  • Drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. This includes: disassembling, replacing, refurbishing, or repairing defective parts; rewiring or reassembling as required; adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc). 
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
  • Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager. 
  • Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. 
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities. 
  • Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

 

  • Physical working requirements include:
  • Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
  • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
  • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
  • Walking and standing for extended periods of time.
  • Working in confined spaces and under variable temperatures.
What You Need to Be Successful:

Education/License Requirements

  • High School Diploma or GED with minimally two years’ relevant experience required. Associate degree in electronics, mechanical or similar discipline preferred. 
  • Valid drivers license is required.
  • Ability to pass physical assessment as part of onboarding process.

 

Experience/Skills Requirements

  • Strong Customer service background that includes excellent verbal and written communication skills.
  • Comfortable working independently with minimal supervision.
  • Strong technical, organizational, problem-solving and troubleshooting skills.
  • Minimum one to two years relevant experience in maintenance and repairs. Transferable skills for this role include mechanical (large military/agricultural equipment, appliances or vehicles), plumbing, HVAC, electrical, building maintenance and other similar field service work.
  • Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
  • Experience with navigating a computer and exposure to Microsoft Office programs.
  • Flexibility to handle multiple, changing priorities.
  • Willingness to work in a setting that may include visibility to laboratory or research facility materials.


What We Offer You:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

We offer a comprehensive benefits package, including:

Competitive pay
Annual merit bonus and incentive plans
Company vehicle, uniforms and all necessary tools provided
Business travel and all related expenses paid
Service training and coaching program
Medical, vision, dental and life insurance
401(k) with a company match
Paid vacation time and paid holidays
Tuition assistance
Opportunities for advancement

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Maintenance, Technician, Medical, Electrical, Outside Sales, Manufacturing, Technology, Healthcare, Engineering, Sales