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Job Title:  IT Service Engineer

Req ID:  25536
Job Category:  Service/Technical Services

Singapore, 05, SG, 609927

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Position title: IT Service Engineer

Department: Service, Healthcre, Asia Pacific

Report to: Service Manager, Singapore

Summary

The field service engineer will provide engineering expertise and technical support for installation, maintenance, troubleshooting and repair on various mechanical, electro-mechanical, and electronic medical equipment. Involvement in diagnose and troubleshooting software and hardware problems; and installation of application and programs. Responsible for resolving network issues, configurating operating system and using remote connections in providing IT solutions. Support direct business and Asia-Pacific Dealer Service for all STERIS Healthcare products when required.

Duties

1.    Perform preventive and corrective maintenance and provide technical support as required on STERIS and related product lines.  This includes software, operating system, network, hardware and application.

2.    Diagnose and troubleshoot, repair, installation of medical equipment and related software and application.

3.    Representing in presenting effective IT solutions to meet client’s requirement.

4.    Manage client’s IT infrastructures. Implementation and configuration of Network, Firewall, Servers and IT security solutions.

5.     Working on operating system, Server virtualization, server builds, LAN administration, LAN server center operations.

6.     Provide IT support including system diagnostic & monitoring and performing server health check.

7.    Perform administrative duties as assigned to ensure effective planning, utilization, and required task completion.  This includes but is not limited to:  plan daily and weekly schedule to achieve optimum utilization, provide schedule to Service Manager; communicate schedule changes to the Customer Service Department or Service Manager daily; and maintain tools and parts inventory to prescribed levels as required by Service Manager.

Duties - cont'd

8.    Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

9.    Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer’s expectations of service are exceeded.  Actively seek continuing education opportunities.

10.    Respond to routine customer and sales questions regarding equipment operation and performance.  At the Service Manager’s discretion, provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.  

11.    Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. 

12.    Conduct Dealer Service Training and End User training when required

13.    Provide Technical Support to Asia Pacific dealers through email, telephone and on-site support when required.

14.    Other duties as assigned.

Education Degree

  • Associate's Degree in Computer Science or Electronics

Required Experience

  • Minimum of one to three year’s experience in a related field of work with technical school or Polytechnic training.
  • Good knowledge and experience in implementation of Network Servers, networking devices, Firewalls, VPN and wireless technology.
  • Technical skill and working knowledge of SQL, Windows Server 2012R and above,      IIS 8, LDAP and LAN/WAN
  • Good computer knowledge of networking of two & three tier configurations.
  • Demonstrated ability to provide exceptional Customer service in a business environment.
  • Good team player and is analytical and a problem solver.
  • Excellent communication skills, both verbal and written, with a high level of attention to detail.
  • Strong interpersonal skills, ability to develop relationships and communicate with all levels of management.
  • Strong computer skills, including use of Microsoft applications, intranet, and reporting tools.
  • Must have a valid driver license with minimal moving violations.

Working Conditions

  • Extensive travel to customer sites and APAC region including, but are not limited to: hospitals, operating rooms, and other facilities.  Maybe subjected to customer drug testing, customer specific safety training, or customer SOP training.  Flexible scheduling may be required to accommodate customer needs.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25536
Job Category:  Service/Technical Services

Singapore, 05, SG, 609927


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