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Job Title:  Field Service Engineer

Req ID:  25622
Job Category:  Service/Technical Services

Singapore, 03, SG, 609927

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This position is responsible to provide quality and timely technical support to our expanding install base including the recent project with twelve units of Vpromax in Singapore. This position is a member of the service team to perform a variety of routine and non-routine local service support assignments and ensure quality services delivered to our customers timely. 

Responsible for service activities & revenues of the assigned key accounts, and support service team for ad-hoc service activities including standby for service hotline. Provide customer supports and build strong relationship with customers during field visits. Manage on site installation, repairs, maintenance and provide solutions to customers with product & service offerings. Must have proficient in a number of core business and technical skill including IT conductivity for equipment interface products such as CAT & SPM; and will be a secondary support for IT service engineer. This position will also assist senior engineers of Asia technical support team in providing technical support to Asia-Pacific Dealer service to ensure resolution and proper follow up.

Duties

1.    Perform preventive and corrective maintenance and provide technical support as required on STERIS and related product lines. This includes software, operating system, network, hardware and application.

2.    Diagnose and troubleshoot, repair, installation of medical equipment and related software and application.

3.    Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostics procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolutions.

4.    Professionally represent the company in presenting effective solutions to meet client’s requirement.

5.    Utilize knowledge of company’s product lines and services to keep existing and potential customers informed when new.additional needs are indentified.

6.       Manage client’s IT infrastructures. Implementation and configuration of Network, Firewall, Servers and IT security solutions.

7.    Work on operating system, Server virtualization, server builds, LAN administration, LAN server center operations.

8.     Provide IT support for connectivity related product including equipment interface, networking, system diagnostic & monitoring and performing server health check.

9.     Perform administrative duties as assigned to ensure effective planning, utilization, and required task completion.  This includes but is not limited to:  plan daily and weekly schedule to achieve optimum utilization, provide schedule to Service Manager; communicate schedule changes to the Customer Service Department or Service Manager daily; and maintain tools and parts inventory to prescribed levels as required by Service Manager.

Duties - cont'd

10.    Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

11.        Maintain daily communications with customers and dealers to ensure resolutions and proper follow-ups.

12.       Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports In a timely manner.

13.    Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Utilize provided product and industry knowledge to ensure customer’s expectations of service are exceeded. Actively seek continuing education opportunities.

12.    Respond to routine customer and sales questions regarding equipment operation and performance. At the Service Manager’s discretion, provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.  

14.       Manage and co-ordinate with contractors for site isurvey, project tender and site preparation and installation work. 

15.    Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. Ensure safe working environment.

16.    Conduct Dealer service training and End User training when required

17.    Provide technical support to Asia Pacific dealers through email, telephone and on-site support when required. Travel and standby duties will be required.

 18.    Other duties as assigned. 

Education Degree

  • Associate's Degree in Electronics or Electrical Engineering

Required Experience

  1. Certificate/Engineering Diploma/Degree or equivalent. Completion of mechanical, electrical, or computer science technical school training preferred. 
  2. Minimum two years working experience in related field.
  3. Computer knowledge of networking of two & three tier configurations

Preferred Experience

Skills

  1. Requires diagnostic skills to find, rectify, and anticipate defects in equipment.
  2. Meticulous with strong problem solving and communication skill.
  3. Service-oriented, passionate, responsible and a team player.
  4. Able to communicate technical matters/issues and work with all levels of technical and non-technical personnel in the hospitals.
  5. Able to resolve problems quickly and efficiently, with the help of others if necessary.
  6. Strong self-learning ability, teamwork skills and result oriented.
  7. A clean tidy appearance, energetic and organised.
  8. May be required to work unsocial hours in order to complete a job, or to  travel for work on few occasions.
  9. The jobholder is expected, when requested by Management, to undertake other tasks as/when required.
  10. The jobholder is required to comply, at all times, with the Company quality procedures.
  11. The principal activities are a summary of the activities under each main task for general guidance, and are not intended to be the total list of activities.
  12. Able to have short term business trip.
  13. 13. Clean class 2b or 3 driving license.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25622
Job Category:  Service/Technical Services

Singapore, 03, SG, 609927


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