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Job Title:  Customer Support Engineer

Req ID:  32015
Job Category:  Engineering

Sharon Hill, PA, US, 19079


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

The Role

Are you an Engineer seeking a non-traditional role?  Why not consider joining the Life Sciences Contamination Control Products (CCP) Marketing department. As the Product Support Engineer, you will evaluate Barrier Product offerings to Customers and partner with both in-house resources and third party suppliers, to provide both designs and samples for Customer evaluation. Upon Customer acceptance, you will work within the New Product Development process to facilitate manufacture. You will also work with Product Management and Sales to support successful Customer adoption and market penetration.

What You Will Do

  • Participate in the identification, development, introduction and support of products and packaging to support the needs of Barrier Products Customers.
    • Responsibilities include: supporting relationships with key suppliers, supporting sourcing initiatives, working with Sales, Sampling, Operations and Product management on design, development and evaluation of samples, and with Operations on conversion of samples to new products.  
  • Interface with Operations, Quality, Supply Chain and Product Management to define and assist in the implementation of product upgrades and enhancements
  • Work with Quality, Technical Services, Product Management etc., to troubleshoot product problems. Resolve immediate issues and implement changes to prevent future problems
  • Provide qualification/testing, documentation and support for designs and design modifications , and to manage changes in compliance with our change management processes and policies. 
  • Support creation, review and updates of technical and marketing documentation

What You Need To Be Successful

  • Bachelor’s degree in Engineering or related field.
  • 2+ years, preferably in a marketing or manufacturing design support role
  • Practical experience in the establishment and management of relationships with outside product, equipment or service providers. One to two years’ experience preferred. Experience can come in the form of a meaningful co-op, internship, or summer employment assignment.
  • Computer skills to include proficiency in Microsoft Word, Excel, and PowerPoint. 
  • Excellent communication, relationship-building, management, and presentation skills. 
  • Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of technical data and comprehensively document findings.  

What Will Help You

  • Experience working in or with the Life Sciences industry, including but not limited to: pharmaceutical, biopharmaceutical, or medical device manufacturing.
  • Excellent communication skills; ability to clearly communicate project details across multiple levels of an organization.
  • Delivers and Execute results; Able lead multiple projects, overcome obstacles, and delivery results to Customers.
  • Teamwork – Work with cross functional team to execute projects

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.




Req ID:  32015
Job Category:  Engineering

Sharon Hill, PA, US, 19079

Nearest Major Market: Philadelphia

Job Segment: Product Manager, Manufacturing Engineer, Medical Device Engineer, Outside Sales, Operations, Marketing, Engineering, Sales