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Title:  Customer Service Representative

Req ID:  16004
Category:  Customer Operations/Customer Support
City:  Sharon Hill
State:  PA
Postal Code:  19079
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Come join our team at our newly renovated Sharon Hill facility as a Customer Service Representative’s (CSR) for the Barrier Product Solutions (BPS) business. The CSR's primary role is to listen and deliver a superior Customer experience to customers.  The CSR receives and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints.  The CSR is responsible for ensuring departmental and individual goals are met and Customers are satisfied.   

Duties

  • Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, e-mail and EDI.
  • Act as a liaison between customer and CDM department for New Account Set up.
  • Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.
  • Interface with freight carriers for shipping routing, tracking and proof of deliveries.
  • Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.
  • Responsible for the researching and handling of customer credits and returns.
  • Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.  
  • Handle Customer complaints and requests professionally and efficiently.
  • Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
  • Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
  • Actively support the BPS team and other internal Customer goals.
  • Support International order entry process as needed.

Education Degree

  • High School Diploma or GED in General Studies

Required Experience

  • Bachelors degree preferred, or equivalent direct customer or sales interaction/experience
  • Strong competency using MS Office suite
  • Excellent interpersonal, written, verbal and analytical skills
  • Excellent organizational skills- knowledge of Oracle helpful
  • Excellent time management skills with ability to take a proactive approach, multitask, establish priorities and deliver within deadlines
  • Attention to detail a must
  • Must have the ability to work in a team environment
  • Ability to interact with all levels of company personnel and clients
  • Listening skills essential to understand and empathize with Customer.

 

STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  16004
Category:  Customer Operations/Customer Support
City:  Sharon Hill
State:  PA
Postal Code:  19079


Nearest Major Market: Philadelphia

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