Operations Specialist, Instrument Management Services

Summary

As our business grows, we are looking to further strengthen our business in South Korea by hiring an Operations Specialist to join our Instrument Management Services (IMS) group. You will be supporting the operation of the third-party repair business. You will assist the IMS team with evaluating scopes, managing parts, customer communication, repair logistics, reporting and office administration to ensure timely and efficient delivery of services.

What You Will Do

Service & Operations Support:

• Coordinate repair requests and return logistics with customers and the workshop team.
• Prepare quotations, and invoices for repair orders.
• Support internal part ordering, inventory tracking, and shipment follow-ups.
• Ensure accurate data entry into ERP and customer systems.

Customer Service:

• Act as the first point of contact for IMS repair-related inquiries.
• Provide customers with timely updates on repair progress and delivery schedules.
• Assist in resolving service issues in coordination with the IMS team.
• Collect customer feedback to support quality improvement initiatives.

Sales & Admin support:

• Support the National Sales Manager with reporting and performance materials
• Prepare internal documents and meeting materials.
• Manage office and admin tasks including workshop supply orders and maintenance needs.

The Experience, Skills and Abilities Needed

• High School Diploma or Associate Degree or Bachelor’s Degree in any discipline.
• Some years of experience in a coordinator, operations, or admin role. Experience in medical device or technical service-related industries will have an advantage.
• Working knowledge with ERP systems (Oracle, SAP, etc.)
• Proficient in Microsoft Office including Word, Excel, and PowerPoint
• Strong organizational and multitasking skills.
• Basic English email communication skills required.

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