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Job Title:  Field Service Engineer

Req ID:  26617
Job Category:  Service/Technical Services

Seoul, 11, KR, 00000

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Provide technical assistance and service education in native language on various mechanical,

electro-mechanical, electronics & multi-networking solution-based equipment to all appointed STERIS dealers in South Korea. Conducting market research on standard of equipment requirement in the country. Interact with appointed service dealers on a daily basis. Conduct educational level 1 service trainings in native language for all STERIS Healthcare products when required.

Duties

1. Perform Pre/Installation, Preventive Corrective Maintenance, Servicing and IQOQ as required on STERIS and related Equipment. This includes testing, disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools, test equipment and manuals (i.e., schematics, diagrams, technical manuals, etc.).
2. Assisting appointed South Korea service dealers by providing service calls, warranty calls, field upgrade programs, service troubleshooting onsite & offsite, recommended repairs, modification and refurbished standard and special purpose equipment system.
3. Promote and Implement Regular Preventive Maintenance and Preventive Maintenance Parts Replacement for All STERIS and related Equipment according to Factory Standard. Educate the needs and advantages of regular Preventive Maintenance to all Customers.
4. Conduct Dealer Service Training and End User training in native language when required
5. Provide Technical Support to South Korea sales & service dealers through email, telephone and on-site support when required

Duties - cont'd

6. Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes but is not limited to:  the translation of English to native language of the Service Maintenance Manual, User Operation Manual and other documents pertaining to STERIS Healthcare equipment; providing schedule to Sales Manager at the beginning of each week; communication on schedule/changes to Service Dealers; maintain tools and inventory to prescribed levels as required by Sales Manager.
7. Develop and maintain effective, communicative relationships with appointed sales & service dealers, managers, support functions. Utilize provided product and industry knowledge to ensure service dealer’s expectations of service are exceeded.  Actively seek continuing education opportunities.
8. Respond to routine customer and sales questions regarding equipment operation and performance.  At the Sales Manager’s discretion, provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements.
9. Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols. 
10. Other duties as assigned.
 

Education Degree

Bachelor's Degree in Electronics

Required Experience

Minimum 2 years work experience in medical device service and maintenance field.

Skills & Competencies

  1. Proficient in the installation, repair and maintenance of electrical devices.
  2. Basic capability of project management on site, including coordinate customer, hospital construction company, and other venders from hospital.
  3. Customer focused. A good team player.
  4. Positive working attitude and can work under pressure.
  5. Good in English listening, reading and writing. Able to read comprehension of technical documents.
  6. Willing to domestic travel frequently.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  26617
Job Category:  Service/Technical Services

Seoul, 11, KR, 00000


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