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Job Title:  Field Service Installation Technician

Req ID:  20055
Job Category:  Service/Technical Services
Country/Region:  US
State:  WA
City:  Seattle
Zip:  98101
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Field Service Installation Technician - Seattle, WA

Are you an independent go-getter that is mechanically inclined and that makes customer satisfaction and safety their top two priorities? Are you looking for an opportunity to travel and work in new and exciting locations? Come join our team, based in the Seattle, WA area, as an Installation Technician!

Please note: This is a HIGH travel/commute role with extensive car travel and overnight stays.

What you will do as a STERIS Installation Technician:

STERIS’ Installation Technicians act as the face of STERIS by achieving One of a Kind Service for our Customers. The Installation Technician is a field-based, Customer-facing role that primarily travels to Customer sites (medical facilities) to install Operating Room and Sterile Processing Department equipment. They provide complete equipment installation in accordance with plans and specifications including scheduling, delivery, installation, check-out, and final inspection of equipment. Installation Technicians are also responsible for building positive relationships with Customers and peers, as well as completing necessary administrative tasks.

Under the general direction of the Installation Project Manager, provide complete equipment installation in accordance with plans and specifications including scheduling, delivery, installation, check-out, and final inspection of equipment.

  • Collaborate with Installation Project Manager to schedule product installation in coordination with equipment delivery, customer availability, and construction schedules.
  • Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
  • Verify that equipment delivered to the customer matches the order. If the order does not match, contact Installation Project Manager for direction.
  • Perform installation of STERIS products, including, but not limited to: uncrating; assembling; setting or lifting product into place; leveling; connecting utilities; and testing unit.
  • Must be capable of independent work. Complete service documentation electronically.
  • Test unit with live utilities and initiate a basic cycle to verify the integrity of the installation work performed.
  • Provide daily email updates to keep all parties informed and ensure timely in-service, hand off to local technicians, and customer satisfaction.
  • Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
  • Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
  • Maintain tools. Submit an annual inventory to assigned manager.
  • Maintain an installation materials inventory (consumable products) in line with scheduled installation activity.
  • Other duties as assigned.
What you need to be successful:
  • Relatable skills for this role include: working on large military or farm equipment, doing complex vehicle repairs, equipment installation, building maintenance, plumbing, HVAC, or other field service repair work.
  • High School Diploma/GED with 5+ years of experience, or an Associate's degree in Electronics, Mechanical or similar degree, plus 1+ year(s) of related experience.
  • Have a flexible and open schedule that allows you to travel extensively. Often to remote areas and multiple overnight stays per month
  • Valid driver’s license.
  • Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Travel is estimated at 70-80%.(Typically 3-4 nights per week)
  • Excellent verbal and written communication skills.
  • Strong technical, organizational, problem-solving, and troubleshooting skills.
  • Experience navigating a computer and exposure to Microsoft Office programs.
  • Must be comfortable driving a large vehicle (Ford Transit van or similar) in the city and must be able to park the vehicle at your home.
  • Ability to work independently without supervision.
  • Willingness to work in a hospital environment which may include visibility to emergency trauma.
  • Physical Working Requirements
    • This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping. 
    • Perform work from floor level to above shoulder height.  This may include using ladders and/or scaffolds.
    • Routinely lift/lower/carry 1 to 35 pounds and occasionally lift/lower 36 to 49 pounds.
    • Walking and standing for extended periods of time.
    • Working in confined spaces and variable temperatures.
What STERIS can offer you:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Extensive hands-on training and development
  • Company vehicle, uniforms and all necessary tools provided
  • Business travel and all related expenses paid
  • Service training and coaching program
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

 

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.