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Job Title:  Field Service Technician

Req ID:  27952
Job Category:  Service/Technical Services

San Jose, CA, US, 95101

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

Why STERIS

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. We share in our success together by rewarding you for your hard work. We offer a comprehensive benefits package, including: 

  • Competitive pay
  • Overtime opportunity
  • Annual merit bonus and incentive plans
  • Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
  • Company provided iPhone & laptop
  • Field based – start and stop from home everyday
  • Business travel and all related expenses paid
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Service training and coaching program
  • Tuition assistance
  • Opportunities for advancement

What will you do

At STERIS, our Field Service Representatives act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. 

  • Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems. 
  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
  • Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. 
  • Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers. 
  • Communicate promptly and efficiently with customers providing informative status updates. 
  • Be a positive ambassador for STERIS at customer sites.

What do you need

  • High school diploma or GED with 2+ years of relevant experience.
  • Valid driver’s license is required.
  • Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
  • Strong technical, organizational, problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Experience with navigating a computer and exposure to Microsoft Office programs.
  • Comfortable working independently without supervision.
  • Flexibility to handle multiple, changing priorities.
  • Willingness to work in a hospital setting that may include visibility to emergency trauma.
  • Physical working requirements include:
    • Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
    • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
    • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
    • Walking and standing for extended periods of time.
    • Working in confined spaces and under variable temperatures. 

 

If you are interested in joining our team, please apply today!

This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by STERIS.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

 

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  27952
Job Category:  Service/Technical Services

San Jose, CA, US, 95101


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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