Job Title:  Field Service Technician

Position Summary

The Field Service Representative for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. 

This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: California. 

Duties

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 

• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.

• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 

• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 

• Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.

• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

• Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. 

Required Experience

• Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. 

• High School Diploma or GED with minimally two years’ relevant experience required. 

• Valid driver’s license.

• Excellent interpersonal and Customer communication skills.

• Strong technical and troubleshooting skills (including internet applications and Microsoft products).

• The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).

• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Must live within 50 miles of center of territory.

• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds.

• Must be able to be compliant with hospital/customer credentialing requirements.

What We Offer

• Competitive Salary

• Annual merit bonus and incentive plans

• Extensive hands on training and development

• Career progression path within STERIS

• Company car, gas card, corporate card, laptop and cell phone provided

• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays