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Job Title:  Customer Technical Support Specialist I

Req ID:  30481
Job Category:  Customer Operations/Customer Support

Salt Lake City, UT, US, 84044

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Customer Technical Support Specialist provides application support to end-users, as well as implementation support and remote installation of STERIS’s suite of proprietary Sterile Processing and Connectivity software products.  This position also provides consultation to Customer IT users for all aspects of the software and its use in a clinical environment, including recommendations to Customers on selection, configuration, and management of hardware and software products used to address their requirements.

 

This position is home-based and can be located anywhere in the US.

What You Will Do

Customer Technical Support

  • Provide front-line support to clinical and technical users via telephone, chat, and e-mail
  • Remote access PCs or servers as needed
  • Participate in 24/7 technical support coverage on rotational basis
  • Design custom reports/queries in SQL Server and proprietary software
  • Troubleshoot issues, identify root causes and provide solutions
  • Help customer IT staff identify and solve network issues, solve problems related to workstation and server hardware or software affecting software performance
  • Assist customers in understanding functionality of software
  • Document activity and interactions with customer support issue

 

Implementation and Upgrade Support

  • Participate in implementation and upgrade calls with customers
  • Assist customers with server and workstation set-up
  • Assist with database load into customer servers
  • Test workstation set-up prior to implementation visits
  • Remotely install proprietary software on customer servers
  • Document activity and interactions with customer implementations and upgrades

 

Testing

  • Assist in testing new releases of STERIS’s proprietary software

What You Need To Be Successful

  • Bachelor’s Degree required. Degree in Computer Science, Engineering, or technical field highly preferred.
  • 3+ years of experience working in technical support of computers, network, applications, etc., or in a clinical environment. Demonstrated capabilities and certifications may be considered as qualifying experience.
  • Experience in MS SQL Server or databases.
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  • Ability to diagnose hardware repairs on computers and equipment and make recommendations for solutions.
  • System administration of Windows Servers and Workstations.  Understanding of Virtual Machine (VM) setup is desirable.
  • Technical understanding of networking, internet and databases.
  • Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.
  • Familiarity with ITIL processes is a plus. 
  • Ability to work independently with minimal supervision.

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

 

#REMOTE

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30481
Job Category:  Customer Operations/Customer Support

Salt Lake City, UT, US, 84044


Nearest Major Market: Salt Lake City

Job Segment: Technical Support, Testing, Sterile Processing, SQL, Database, Technology, Healthcare