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Job Title:  Technical Service Manager - Home Based

Req ID:  19645
Job Category:  Sales
Country/Region:  US
State:  MD
City:  Boston
Zip:  02119

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Do you want to join a team of an internationally known experts helping educate Customers and providing them with helpful solutions?  As a Technical Services Manager, you will be a subject matter expert for microbial control and validation in aseptic processing and cleanroom environments within the pharmaceutical and biopharmaceutical industry.  The position requires providing technical information and onsite support for global Customers, and managing projects related to product technology, application and validation, working closely with other departments including R&D, marketing and sales.  The position offers opportunity to author and publish articles in PDA, ISPE and other peer reviewed journals, present at major pharmaceutical/biopharmaceutical conferences, workshops and training events, and participate in industry associations and committees.  The Technical Services Manager is a home based position and will require 40-50% travel both domestic and international. This position will be home based anywhere in US. 

  • Provides technical information and expertise to key Customer accounts for the product family, integrating multiple areas of specialization (e.g. microbiology, engineering, validation, etc.) with the objective of resolving complex pharmaceutical and biopharmaceutical industry Customer needs.  Support provided through telephone and written correspondence, generation of literature, lab analyses, site evaluations and direct field support. 
  • Manages projects and coordinates and oversees technical and/or lab activities within area of specialization.  Serves as liaison with R&D groups for scientific and technical support.
  • Administers global pharmaceutical and biopharmaceutical industry Customer and professional education programs.  Presents at industry conferences, published articles and book chapters, and participates in industry associations and task groups.
  • Manages the tasks of one or more assigned team members on a project basis, providing direction and performance feedback. 
  • Contributes ideas and information for new products, processes and applications relative to the business unit.
Required Experience
  • Bachelor's Degree in Science or Biological Science.  Degree in Microbiology desirable. Master’s degree preferred.
  • Ten or more years related work experience.  
  • Experience in cleanroom environment, aseptic manufacturing, microbial control, environmental monitoring, disinfectant testing and validation desirable
  • Current knowledge of relevant pharmaceutical and biopharmaceutical industry subject matter and regulatory requirements in area of specialization, maintained through reading current published literature, attending and presenting at scientific meetings and seminars, and in collaboration with technical experts. 
  • Strong project management skills including excellent verbal & written communication skills as well as presentation skills in both small and large group settings.
  • Advanced computer skills and supervisory experience
  • Focused Customer and service orientation with ability to effectively utilize resources for technical information as needed.
  • Demonstrates solid organizational skills, good judgment and ability to think analytically.
  • Ability to travel up to 40-50% annually. Domestic and international.




STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.