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Job Title:  Surgical Support Representative

Req ID:  25395
Job Category:  Service/Technical Services

Saint Louis, MO, US, 63104

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As an Onsite Technical Support Representative, you will provide post-installation, on-site technical customer support on all operating room integration equipment (AV and Video Technologies). You will assist our customers use of equipment, may perform first tier troubleshooting and resolution of issues, and minor equipment modifications on integration equipment serviced by STERIS. 

What will you do as an Onsite Technical Support Representative

  • Provide post-installation, on-site technical support of Operating Room Integration product lines.
  • You will be assigned a specific hospital as their dedicated on-site daily STERIS resource. (Hospital is located in Downtown St. Louis) 
  • Assist hospital operating room staff in basic maintenance and ongoing use of hospital-owned STERIS integration equipment.
  • Act as an extension of the local Sales team for a defined amount of time, and will escalate service or account issues appropriately to the Field Service Representative or Account Manager assigned to the hospital.
  • Coordinate with Installers, Field Service Representatives and Account Managers for supplies and/or assistance as needed.
  • Will manage and monitor the use of the OR equipment.
  • May provide support during the installation of OR Integration equipment.
  • Will serve a supporting role, and will be expected to become familiar with that particular hospital’s equipment and OR set up.
  • Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.
  • Develop and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
  • Maintains courteous and professional demeanor when working with Customers,contractors, management, and fellow employees.
  • Respond to routine customer and sales questions regarding equipment operation and performance.
  • At the Regional Managers discretion, provide on-site support to the sales organization, limited to identifying opportunities and post-installation use of equipment.
  • Must learn and use proper operating room and hospital protocols while on-site.
  • Must abide by all STERIS and Customer Health & Safety protocols and procedures.
  • Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales.

 

Please take a moment to review our Surgical Solutions Products!

Medical Surgical Equipment - OR Equipment | STERIS

What you need to be successful:

  • High School Diploma or equivalent required.
  • Associates degree in electronics, mechanical or similar discipline, plus one (1) to three (3) years of related experience strongly preferred.
  • Upon hire, successful completion of product specific training modules is required.  
  • Position requires lifting (up to 50 lbs.), bending, squatting, sitting, standing, and twisting.
  • Will work in the following environments, at times during surgical procedures: hospitals, operating rooms,and surgi-centers.
  • May be subject to customer drug testing or background check, Operating Room protocoltraining, customer specific safety training, or customer SOP training.  
  • Work in and around hospital personnel, sensitive medical equipment and patients, experience with proper operating room and hospital protocols and procedures.
  • Excellent knowledge of personal computers, audio/video technology, video cabling, networking.
  • Technology integration experience preferred.
  • General knowledge of the following: Knowledge of IT, networking & video.
  • Demonstrated ability to troubleshoot situations and determine solution.
  • Excellent, polished customer interaction.
  • Ability to communicate professionally with customers.
  • Energetic with a desire to learn and develop new skills. 

What can STERIS offer you?

This is a great opportunity to join a well-established, global company that will invest in your career growth over thelong term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share inour success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

 

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Uniforms and all necessary tools provided
  • Service training and coaching program
  • Medical, vision, dental and life insurance401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25395
Job Category:  Service/Technical Services

Saint Louis, MO, US, 63104


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